Customer Service/ Receptionist

CSN DANA's Collision Centre is a well-established Family-owned Collision Repair Facility. At CSN DANA's, we take pride in providing top-notch Auto Body repair services with an excellent reputation in our community for quality workmanship and great customer service. We have many manufacturer's certifications and are committed to quality, precision, and excellence in every repair we undertake.

The Client service representative ensures that when the customer who comes through the door or calls on the phone is greeted with a smile and answers any questions in a friendly and professional manner.

Primary Objectives of the Role:

• Greet and process customers in person, on the phone and electronically in a professional manner
• Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer
• Outline the customers' touch point and follow through
• Ensures the primary method of communication is acquired and followed (phone, email text)
• Call and book insurance or private repair appointments
• Explain to customers rental eligibility and book them as required
• Verify deductibles and communicate to customer
• Prepare all necessary paperwork for claims (when dropping off and picking up their vehicle.)
• Receive payments from Customers, insurance companies and third-party payers
• Create files/invoices for repairs, towing bills and rental bills
• Update the insurance company on repair date, repairs and deductible if necessary
• Direct all outside companies to the proper area for delivering parts.
• Office administration
• Work with co-workers in a professional and kind manner
• Office duties as required Office organization & cleaning
• Management system organization and updating dates, notes
• CSI-Managing reviews and facilitating with customers to attain google reviews post repair
• Other duties as required

Requirements

• 3-to-5-year experience in Customer service/ Receptionist. Automotive experience preferred
• Working knowledge of Mitchell and Audatex preferred
• Have updated WHMIS Training or be willing to take training
• Knowledge of information security (PIPEDA) or be willing to take training
• Must abide by our safety program, including the use of personal protective equipment as appropriate
• Valid Driver's License

Personal Attributes:

• Organizational Skills /Time Management Strong planning and organizational skills with an ability to meet goals and deadlines
• Communication Style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills. With the ability to communicate and interact effectively with co-workers
• Collaborator: able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Conflict Management: Frames discussions positively, resolves conflict while minimizing tension
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or the solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work
• Independent: Works well in a fast-paced environment, self-motivated and works independently without close supervision
• Attention to detail with a high degree of accuracy
• Customer Service Oriented

Benefits:

• Team Incentive program
• Health, dental, vision care, life insurance after 30 days of employment. Company pays percentage of the premium

Schedule: 8-5 Monday to Thursday, Friday 8-4:30

This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.