Customer Service Professional - Bilingual III

Pay Rate: $24

Location: Montreal QC

Job Type: Contract

Our client, a top banking client in Canada, is looking to hire a Customer Service Professional - Bilingual III (8 Positions) for their team with a contract for 1 year with potential extension or conversion to Permanent. This role is Hybrid, requiring in-office presence Tuesday/Wednesday/Thursday at their Primary Location: Halifax Nova Scotia OR Montreal, Quebec OR Waterloo, Ontario.

Schedule Hours: Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 8:00am - 12:00am AST / 7:00am - 11:00pm EST Monday - Friday, and Saturday-Sunday 9am-9pm AST / 8:00am - 8:00pm EST. Open 365 days per year). Flexibility is needed as client demand changes.

Training: Will work 8am - 4pm during training period.

Job Description

As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow-up services, all pertaining to Internal Bank's products. Must have strong interpersonal, customer service, and communication skills.

Candidate Requirements/Must Have Skills:

1. Call center experience
2. 3+ years of previous customer service experience in a contact center, retail environment, or service industry.
3. A continuous learner, willing to learn new applications, products, and services, and stay up to date with knowledge articles.
4. Exceptional technical capabilities, research skills, and attention to detail.
5. A solution-driven mindset with problem-solving and decision-making skills.
6. Bilingual - fluent in English/French.

Nice-To-Have Skills:

1. Tech-savvy.
2. Call center experience within a bank environment or financial institution.

Education:

Bachelor's degree.

Additional Soft Skills

1. Excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.
2. Confident in your ability to learn and apply information quickly.
3. Contribute to building a supportive, diverse, and thriving workplace as part of a high-performing team.
4. Reliable and accountable for meeting your key performance indicators.

If you are interested in hearing more about this role, please send your updated resume in MS Word format to fouzan@ifgpr.com and mention the Customer Service Professional - Bilingual III in the subject line.