Customer Service Professional - Bilingual II

Pay Rate: $24

Job Type: Contract

Location: Halifax, NS

Our client, a top banking client in Canada, is looking to hire a Customer Service Professional - Bilingual II for their team with a contract for 6 months with potential extension or conversion to Permanent. This role is Hybrid, requiring in-office work on Tuesday, Wednesday, and Thursday at the Primary Location: Halifax, Nova Scotia, and Secondary Location: Montreal, Quebec.

Candidate Value Proposition
The successful candidate will have the opportunity to make a difference by being there for our members at a moment in their lives where it matters most.

Typical Day in Role
As a Customer Service Specialist, you will be responsible for managing all aspects of customer service and meeting clients' needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. Candidates must have excellent interpersonal, customer service, and communication skills.

• Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients' needs by promptly providing accurate responses to those inquiring about the available products and services.
• Inbound Call Centre - about 50 calls per day.

Candidate Requirements/Must Have Skills:

1. Bilingual - fully bilingual in French and English (read/write/speak in French/English).
2. 2-4 years of Customer Service-related experience, previous customer service experience in an information centre, retail environment, or service sector.
3. Tech Savvy - experience with Microsoft Suite (Teams, Outlook, etc.).

Soft Skills
Problem-solving skills, ability to excel in a fast-paced and ever-changing environment, continuous learning, technical abilities, and exceptional research skills.

Nice-To-Have Skills:

1. Experience with SalesForce.
2. Background in Group Benefits.
3. Previous experience in a contact centre, insurance, or group benefits.

Education:
High School Diploma. No other schooling required, but University or College degree considered an asset.

If you are interested in hearing more about this role, please send your updated resume in MS Word format to fouzan@ifgpr.com and mention the Customer Service Professional - Bilingual II in the subject line.