Customer Service Medical Billing Clerk

We have an immediate need for a Remote Customer Service- Medical Billing Specialist in our Billing Department! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

This position has the option to work remotely, but applicants must be located in a state in which Forefront or an Affiliated Practice has a location (AL, AZ, CA, CO, FL, GA, IA, IL, IN, KY, MD, MI, MN, MO, MT, NC, NJ, OH, OK, OR, PA, TX, VA, WI AND D.C.)

Here are just a few things we offer:

• Access to health, dental, and vision insurance
• Health Savings Account
• Eligible for competitive PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to supplemental life insurance
• Additional insurance offerings to meet your needs
• 401K with employer match
• Employee discount programs
• And much more!

• Assist patients via phone to understand their current statement responsibility, insurance processing and other general billing questions.
• Assist patients regarding making payments via phone or to assist with other payment options.
• Answer telephone calls and transfer to additional departments/team members as needed.
• Perform other related duties as assigned.

Education:

• High School diploma, GED/HSED, or equivalent is required.

Knowledge, Skills, and Abilities:

• 1-2 years of medical office experience or in a similar capacity is desired. Experience in a medical and insurance billing (EOB) capacity is needed.
• Ability to learn new software quickly.
• Must possess excellent communication and organizational skills.
• Previous customer service phone experience is helpful.
• Ability to operate standard office equipment.
• Ability to type a minimum of 35 wpm is required.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

For this position, the base pay range is $15.50 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.