Customer Service Manager - Remote Position

At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than just a job; it is a calling for many of us.

The Opportunity :

The Executive Director is responsible for the overall operation of the Long-Term Care residence including resident care, programs, services, environmental coordination, and fiscal performance.

What Is In It For You :

• Promotes the philosophy of Resident Centered Care, which supports the implementation and maintenance of programs and services to ensure the quality of life for residents.
• Ensures the maintenance of a safe environment for residents, staff, and visitors through the development and implementation of departmental procedures and standards.
• Develops and implements an efficient system of resident admissions and discharges through effective liaison with residents, relatives or responsible persons, physicians, pharmacists, health care facilities, etc.
• Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and / or brings to the attention of the Director Regional Operations.

What You Will Need :

• Post-secondary diploma in health or social services from a program that is a minimum of 2 years in duration.
• Successful completion or enrolled in a Long-Term Care Residence Administration or Management Program that is a minimum of 100 hours of instruction time.
• A minimum of 3 years’ experience in a managerial or supervisory capacity in the health or social services sector.
• Experience or supervisory capacity in a Long-Term Care residence administration or management program consisting of a minimum of 100 hours of instruction time has been completed.

If you’re motivated by the privilege of serving our seniors with dignity, respect, and compassion, come join us!