Customer Service Coordinator

Are you a leader who’s completely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Do you have fantastic people skills and an uncanny ability to make things happen in a fast-paced and sometimes stressful environment? Are you a people-focused supportive leader who holds people accountable and supports them along the way? Are you organized and able to multi-task? If you’ve answered yes, then we would love to hear from you!

This person would be responsible for leading and coordinating the above wing experience for Executive Aviation’s Customer Service team at the Prince George Airport (YXS) base. The ideal candidate would have airline customer service experience, fantastic people skills, and an uncanny ability to make things happen. This position would require you to schedule our team of Customer Service Agents, logistically plan and order supplies, as well as stepping in to liaise with our airline partners and team members.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.20-$26.70/hour. We offer comprehensive health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

1. Schedule Customer Service agents
2. Check for updates from OCC and report to the proper airport authorities
3. Review flight logs to ensure all billable items have been captured
4. Track passenger counts for monthly airport submission and review with General Manager
5. Attend airport meetings with General Manager
6. Update IFIDS
7. Meet with local General Manager to discuss employees or operational challenges
8. Complete daily ops logs in vortex
9. Ensure all baggage deliveries have been completed
10. Weekly passenger numbers to airport for the following week
11. Ensuring international packages are prepared and stocked
12. Bridge aircraft
13. Complete the shift planning board
14. Work positively with airline crew
15. Ability to work outside in all types of weather
16. Update Monthly information and tips board
17. Ordering of airline specific stock
18. Handling of lost and found items based on airline specific procedures
19. Other duties as assigned

Qualifications

1. 2 years’ Counter Agent experience, with gradual increase in responsibilities is an asset
2. A RAIC/ Security Clearance pass
3. Strong customer service skills
4. Great attention to detail
5. Previous experience managing/ building a schedule would be an asset