Customer Service Clerk

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We are one of Canada’s top universities and leading research institutions. With more than 8,000 undergraduate and graduate students, two campuses (Lethbridge and Calgary), seven faculties and schools, and more than 2,500 employees, ULethbridge is Lethbridge’s second largest employer. Faculty and staff come together to contribute, each in their own way, to establishing ULethbridge as Canada’s destination university. In 2022, Lethbridge was recognized as one of Canada’s top small cities.

Athletics & Recreation Services requires the services of part-time casual staff. These positions may require early morning, evening, weekend, and shift work. Athletics and Recreation Services is dedicated to innovation and excellence in sport & wellness facilities, education, and opportunities that contribute to making the regional communities of Southern Alberta a better place to live, learn and grow. As a member of the Horns Recreation family, these positions play an intricate role in building and maintaining relationships with the many users of the facility.

The Horns Recreation “Rec Staff” reports directly to the Manager, Horns Recreation Customer Service & Fitness. Responsible for providing daily operation support services in the Horns Recreation department, specifically in the areas of Customer Service and Fitness Centre.

Completion of daily checklists including:

1. Opening/closing Customer Service and/or Fitness Centre
   • Daily cleaning/maintenance checklists of Customer Service and/or Fitness Centre
2. Facility monitoring:
   • Day-to-day task assignments for monitoring Customer Service and/or Fitness Centre
   • Supervision of facility users
   • Regular walk abouts of Fitness Centre, Indoor Track, Gymnasiums, Locker Rooms and Studio spaces.
3. Basic cleaning/janitorial duties:
   • Cleaning equipment, wiping down mirrors, vacuuming floors and conditioning upholstery
   • Laundry
4. Assisting with basic facility set up requirements:
   • Curtains
   • Blinds
   • Bleachers
5. Customer Service:
   • Membership sales
   • Program registrations
   • Daily visit passes
   • Phone inquiries
6. Fitness Centre:
   • Assist Facility Operations staff with identified technical operation tasks, including monthly and annual inspections,
   • Equipment repairs and replacements.

Position Qualifications

Education:

• High School Diploma or Completion of Secondary School (required)

Years Experience:

• 1 Year (required)
• 2+ Years (preferred)

Certifications:

• Intermediate First Aid/ CPR -C/ AED (required)
• WHIMIS (preferred; training available on-site)

Technical Skills:

• Microsoft Office/Microsoft Teams (required)
• Fusion Software (preferred; training available on-site)

The successful candidate will be required to provide a satisfactory Criminal Record Check.

Starting Salary Range: (at 1.0 FTE)

Full Salary Range: (at 1.0 FTE)

Campus: Lethbridge

Employment Group: AUPE

Position Category: Other

Open Date: 02/26/2025

Close Date: Open Until Filled

Desired Start Date: 04/01/2025

Position End Date (if temporary): 05/15/2026

Special Instructions to Applicants:

The University of Lethbridge invites applications from all qualified candidates; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given preference.

The University of Lethbridge is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process. If you require support during the hiring process, please contact Human Resources at human.resources@uleth.ca so that accommodations can be put in place to support you. All private information received in relation to your request for support will be kept confidential, only information required to facilitate the accommodation will be shared with the selection committee.

Supplemental Questions

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