CUSTOMER SERVICE - Bilingual Customer Service Representative

Friday, February 21, 2025

Unisync is a leading provider of award-winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada.

Job Summary: Respond to all customer service inquiries providing accurate and timely information. Ensure orders are entered in the system within specified timelines. Interface with all internal departments sharing relevant customer information to provide quality customer service to all customers.

Rotating Shifts Required: 8:30am-5:00pm, 10:00am-7:00pm, 12:30pm-9:00pm

Job Duties:

• Dedicated CSR for approximately 5-10 major accounts.
• Answer calls providing excellent customer service to all clients.
• Answer live chats providing excellent customer service to all clients.
• Provide friendly, helpful, efficient support to customers.
• Enter customer orders into the system accurately within specified timelines.
• Issue Return Authorizations within dollar value guidelines.
• Responsible for monitoring and replying to “shared” customer specific email inboxes.
• Update status on special orders, i.e. store opening orders to make sure the order expeditor is aware of these types of orders.
• Deal with and correct any errors in a timely and cost-efficient manner.
• Advise Program Manager of inaccuracies between system and orders/order forms.
• Advise CSR Manager of issues arising with accounts, stock, delivery concerns etc.
• Share any new updates and information with other team members.
• Work in compliance with the provisions of the related Acts and Regulations, including the Unisync safety rules and regulations.

Job Requirements:

• Education Level: College preferred.
• Experience: 1-2 years customer service experience.

Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243 ext. 424. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally. Thank you for your interest in Unisync.

• 1 Rutherford Ct, Guelph, ON N1G 4N5, Canada