Customer Service Associate

Job Description

The Customer Service Associate is an integral part of the Lifecycle Services service model, working nearly every aspect of a customer request. As a Customer Service Associate, you are directly responsible for completing customer parts orders, assisting with workforce planning and service delivery schedules and supporting quality assurance processes. With general direction, you will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers as needed.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Responsible for parts order execution and entry including price review, delivery, release, and work scope/planning activities.
• Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates.
• Transacts basic buying and planning responsibilities using AXIOM and Oracle systems.
• Enters purchase orders handles transactional discussions to/with suppliers.
• Understands MSDS guidelines and practices and applies them to customer orders and requests as completed.
• May assist with repair quoting and order entry as needed and under the direction of the internal fulfillment specialist or RMC site leadership.
• Ensures all processes from quote, purchase and final documentation are accurately captured for future reference. Requires a full understanding of the Quality Management System and processes.
• Ability to facilitate technical question and answers between customers, valve technicians, Emerson engineering resources and other collaborators.
• Completes import and export compliance administrative paperwork.
• Ability to follow procedures and guidelines on distribution of intellectual property.
• May perform basic inventory transactions, including physical inventory processing, as instructed.

WHO YOU ARE:

You persist in accomplishing objectives despite obstacles and setbacks. You readily action new challenges, without unnecessary planning. You establish and maintain effective customer relationships. You provide timely and helpful information to individuals across the organization.

FOR THIS ROLE, YOU WILL NEED:

• High School diploma and 2+ year of previous industry related experience OR
• Associate’s or Bachelor’s Degree in Supply Chain Management, Inventory Control or a related field with a combination of previous service work experience.
• Any relevant customer service experience.
• Authorized to work in Canada without sponsorship, now or in the future.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Understanding or work experience with Fisher and Final Control product.
• Demonstrated ability to quickly learn proprietary systems like Oracle, etc.
• Strong communication skills, both oral and written.
• Ability to meet deadlines.
• Ability to prioritize competing demands.
• Strong attention to detail and problem-solving skills.
• Any relevant customer service supply chain experience.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs.

Equal Opportunity Employer

Emerson is an equal opportunity employer committed to providing a workplace free of any discrimination or harassment. We encourage all qualified applicants to apply including women, Aboriginal Peoples, members of visible minorities and persons with disabilities.

Accessibility Assistance or Accommodation

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Emerson.com to make appropriate arrangements.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.