Customer Service Associate

The Customer Service Associate is an integral part of the Lifecycle Services service model, working nearly every aspect of a customer request. As a Customer Service Associate, you are directly responsible for completing customer parts orders, assisting with workforce planning and service delivery schedules and supporting quality assurance processes. With general direction, you will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers as needed.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

1. Responsible for parts order execution and entry including price review, delivery, release, and work scope/planning activities.
2. Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates.
3. Transacts basic buying and planning responsibilities using AXIOM and Oracle systems.
4. Enters purchase orders and handles transactional discussions with suppliers.
5. Understands MSDS guidelines and practices and applies them to customer orders and requests as completed.
6. May assist with repair quoting and order entry as needed and under the direction of the internal fulfillment specialist or RMC site leadership.
7. Ensures all processes from quote, purchase and final documentation are accurately captured for future reference. Requires a full understanding of the Quality Management System and processes.
8. Ability to facilitate technical question and answers between customers, valve technicians, Emerson engineering resources and other collaborators.
9. Completes import and export compliance administrative paperwork.
10. Ability to follow procedures and guidelines on distribution of intellectual property.
11. May perform basic inventory transactions, including physical inventory processing, as instructed.

WHO YOU ARE: You persist in accomplishing objectives despite obstacles and setbacks. You readily action new challenges, without unnecessary planning. You establish and maintain effective customer relationships. You provide timely and helpful information to individuals across the organization.

FOR THIS ROLE, YOU WILL NEED:

1. High School diploma and 2+ years of previous industry related experience OR
2. Associate's or Bachelor's Degree in Supply Chain Management, Inventory Control or a related field with a combination of previous service work experience.
3. Any relevant customer service experience.
4. Authorized to work in Canada without sponsorship, now or in the future.

PREFERRED QUALIFICATIONS THAT SET YOU APART:

1. Understanding or work experience with Fisher and Final Control product.
2. Demonstrated ability to quickly learn proprietary systems like Oracle, etc.
3. Strong communication skills, both oral and written.
4. Ability to meet deadlines.
5. Ability to prioritize competing demands.
6. Strong attention to detail and problem-solving skills.
7. Any relevant customer service supply chain experience.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

Learn more about our Culture & Values.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

Equal Opportunity Employer

Emerson is an equal opportunity employer committed to providing a workplace free of any discrimination or harassment. We encourage all qualified applicants to apply including women, Aboriginal Peoples, members of visible minorities and persons with disabilities. Reasonable accommodations are available at all stages of recruitment, selection, and employment.

Accessibility Assistance or Accommodation

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Emerson.com to make appropriate arrangements.