Customer Service and Order Entry Clerk

JOB OPPORTUNITY
TITLE: Customer Service and Order Entry Clerk (On-Site)

Join our team ... where precision, people, and paper come together.

If you are a proactive communicator with strong organizational skills and a passion for helping customers, this is your chance to step into a vital position at a dynamic, growing manufacturer in the paper conversion industry. We are looking for someone who thrives in a fast-paced environment and can juggle order entry, customer service, and basic logistics support—all while keeping things running smoothly for our clients and our team. As our volumes grow across North America, we invest in people who want to grow with us. You will not be lost in a sea of cubicles or buried in red tape—your contributions will be visible, valued, and essential to our success. This is more than a job—it’s a chance to be part of something tangible, hands-on, and rewarding. You will collaborate directly with our senior managers in an entrepreneurial, private company that blends the agility of a startup with the stability of solid profitability. Forget being a cog in a multinational machine; we are a Canadian Company where your ideas count. Your contributions will directly shape our success—and yours. Ready to make a real impact and take control of your future? Join us and redefine what is possible for your career.

ABOUT US: Tritan has over 40 years of experience designing and custom-manufacturing paper-based protective packaging—like paper tubes, corner boards, and edge protectors—for retail and industrial clients. We pride ourselves on being flexible, fast, and focused on quality. With a strong foothold in the Canadian market and shipments reaching across the border, we are growing fast and need strong team members who can keep up—and help us get even better.

SUMMARY:
We are seeking a reliable and customer-focused Customer Service and Order Entry Clerk to support our sales, production, and logistics teams. The ideal candidate will be someone who thrives on organization, communicates clearly, and enjoys being the front line of customer interaction. This on-site position is based in North York, Ontario, and involves working closely with operations, production, and leadership. You will be responsible for processing orders, managing customer communication, and supporting basic logistics processes such as shipment coordination and document scanning.

RESPONSIBILITIES:

Customer Service & Order Management

• Serve as the primary point of contact for incoming customer inquiries (email, phone).
• Accurately enter customer orders into our system.
• Review orders for completeness, clarify missing information with customers as needed.
• Confirm lead times and communicate order statuses.
• Coordinate with production and logistics teams to ensure timely fulfillment.
• Handle post-sale customer inquiries, including follow-ups and issue resolution.

Administrative & Support Duties

• Scan and file purchase orders, invoices, and shipping documents.
• Maintain digital records for easy access and compliance.
• Assist in creating order confirmations, packing slips, and way bills.
• Provide administrative support to the management, sales and production teams.

Logistics & Operations Coordination

• Assist with scheduling pickups and coordinating delivery details.
• Monitor shipment status and communicate delays or issues to internal teams and customers.
• Work closely with carriers to arrange transportation as needed.

QUALIFICATIONS:

Education & Experience

• A high school diploma is required; a college diploma or university degree in business administration or a related field is an asset.
• 1–2 years of experience in a customer service or order entry role (manufacturing or B2B environment preferred).

Technical Skills

• Comfortable using standard order entry systems (experience with paper or manufacturing systems a plus).
• Proficiency in Microsoft Office (especially Outlook, Excel, and Word).
• Strong data entry skills and attention to detail.

Personal Attributes

• Excellent communication skills—written and verbal.
• Friendly, approachable, and solution-oriented mindset.
• Organized and able to manage multiple priorities.
• Eager to learn and grow within a team-focused environment.

Canadian Citizenship

• You must be a Canadian Citizen or Permanent Resident with the legal authorization to work in Canada and the ongoing ability to maintain such authorization.

SALARY: $22 per hour. 7.5 hours per day. 37.5 hours per week = approximately $825 per week before deductions such as CPP and Taxes. That said, this role is about more than just the paycheck; it’s about the opportunity to thrive in a supportive environment, doing work you truly enjoy. When you are happy, the team is happy—and success, including financial success, naturally follows.

HOURS: Monday to Friday; 7:30am to 4:00pm daily on site.

LOCATION: 5785 Steeles. Ave. W. North York, ON M9L 2W3 - Map

WHY US? This role offers an exciting opportunity to significantly impact a growing organization while developing your career in a dynamic and supportive environment.

• Competitive Compensation: Earn $22/hour plus benefits.
• Stable Hours: Monday to Friday 7:30am to 4:00pm
• Vacation: Standard vacation and lieu time available.
• Work-Life Balance: Thrive in a positive, growth-oriented culture prioritizing team success and individual well-being.
• Comprehensive Benefits: Full benefits package.
• Impactful Role: Be a key player in shaping the success of a fast-growing $15M manufacturing company.
• Career Growth: Opportunity to expand your responsibilities and potentially step into more senior roles as the company grows.
• Entrepreneurial Environment: Work directly with ownership in a company that blends startup agility with profitability.
• Collaborative Team: Join a supportive and innovative team where your ideas count and your contributions are valued.
• Professional Development: Gain experience and increased responsibilities over time.

APPLICATION DEADLINE: Candidates are encouraged to apply as soon as possible. Applications will be reviewed continuously, and initial interviews may begin immediately.

CONTACT: Jeff Richmond | jrichmond@nafor.com | (416) 238-6400

TO APPLY: Please go to: https://www.nafor.com/tritan.html or use the links below.

Upon request, accommodation will be provided through all stages of the recruitment and selection process. If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible. All accommodation requests are confidential.

Click here to apply online