Customer Service and Connections Representative

The incumbent instructs aquatic programming to a diverse range of participants. Aspects of this role include preparation for instruction, delivery, evaluation, feedback, and assessment of skills.

Duties and Responsibilities:

1. Provides aquatic instruction for patrons; monitors activities being taught and ensures the quality of the programming meets standards.
2. Prepares and implements lesson plans, instructional material, and provides technical guidance for age appropriate and skill-focused lessons based on participant abilities; prepares and distributes candidate progress reports, and prepares and submits statistical reports/records. Depending on experience may mentor lesson volunteers assigned to their programs.
3. Receives and responds to questions, concerns, and complaints from patrons; determines issues and resolves or refers to higher-level staff as appropriate.
4. Works collaboratively with participants and aquatic staff to ensure a positive learning environment.
5. Under the direction of the Aquatic Supervisor, assists in developing or implementing specialized aquatic activities and events.
6. Performs light custodial maintenance and minor repairs to facility and equipment, assisting in the inventory and stocking of first aid and program supplies.
7. Maintains a clean and orderly workspace in accordance with Occupational Health and Safety standards.
8. Inputs performance data from the program lessons.
9. Attends seasonal in-service to maintain standards.
10. Follows, so far as is reasonably practicable, established safety procedures and standards.
11. Other related duties.

Number of Hires Needed: 8

Working Conditions:

Exposure to constant noise, extreme temperatures when in and out of the water, and humidity in the pool environment.

Knowledge and Skills:

1. Grade 10, or 15 years of age.
2. Instructor experience an asset.
3. Swim Instructor (SI) – Lifesaving Society.
4. Workplace Hazardous Materials Information Systems certification (WHMIS).
5. Lifesaving Instructor certification (LSI) an asset.
6. Aqua Fitness Certification (CALA, WaterArt, BCRPA or equivalent) an asset.

An equivalent combination of education, training and experience may be considered.