Customer Service Agent Lead

Executive Aviation is looking for Customer Service Agent Leads to join the Kelowna base! This person would be responsible for supporting the Customer Service Coordinator by leading and coordinating the above wing experience for Executive Aviation. The ideal candidate would have above wing experience, fantastic people skills, and an uncanny ability to make things happen. This position would require you to be the point of contact for the Customer Service team and airline, assist with in-flight paperwork when needed, and act as the escalation point for displeased passengers. This position would report to the Kelowna airport General Manager.

Responsibilities

• Greeting passengers
• Following airline specific check-in policies and procedures
• Have proper security clearances
• Provide pre-flight first class or priority seating grooming for the flight
• Manage passenger boarding as per airline procedures
• Understanding flight document requirements and carry-on allowances
• Positively working with airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• In some cases, learn how to bridge an airplane
• Supervising other Counter Agents when needed
• Other duties as assigned

Qualifications

• 2 years’ customer service experience, preferably in the aviation industry
• A RAIC/ Security Clearance pass
• Strong customer service skills
• Great attention to detail
• Previous experience managing/leading a team would be an asset