Customer Service Agent - Bilingual - Spanish| Agent de service client - Bilingue - Espagnol

Job Description

Iceberg Finance is a well-positioned company in the field of automobile financing and personal loans across Canada. Its mission is to help a wide range of customers obtain financing. Offering customized solutions, Iceberg Finance is recognized for its quality service and professionalism.

What Will Your Mission Be?

• Responding to client calls and emails;
• Following up with clients who are behind on payments;
• Managing unpaid accounts;
• Initiating legal recovery procedures;
• Monitoring cases sent for legal proceedings;
• Researching client information for the application of judgments;
• Conducting follow-ups with automobile insurance in case of total losses;
• Coordinating with impound lots during automobile seizures;
• Performing follow-ups on cases sent to the investigation department.

Are You Interested in This Challenge? This Position Is for You If:

• You are interested in actively participating in the company’s activities;
• You are meticulous, rigorous, organized, and discerning;
• You have experience in customer service;
• You are comfortable with computer software;
• You have a collaborative spirit and enjoy teamwork;

What Awaits You?

• Full-time position, 37.5 hours per week;
• Friendly work environment;
• Collective insurance, a pension plan (REER), 3 weeks of vacation, and more;
• Superior benefits, including extended health care;
• RRSP program with company match;
• Spanish is a must have;

Additional Information

• Sponsorship not available;

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!