customer service agent

Overview

Languages: Bilingual

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work Environment

Hybrid: Work must be completed both in person and remotely.

Responsibilities

• Answer inquiries and provide information to customers.
• Obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services.
• Explain procedures, risks, and benefits to clients.
• Answer clients' inquiries and provide information.

Experience and Specialization

• Call centre

Benefits

Health Benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Financial Benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long Term Benefits

• Long-term care insurance

Other Benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance