Customer Service Agent

Handles a high volume of calls daily, taking orders and providing information to customers on how their orders are progressing throughout the network, which includes resolving essential product or service issues and following the escalation process as required.

About Us:

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Montreal.

What’s the role?

As a Customer Service Agent, you get to work with an astonishing team that plays a vital role in Carl Zeiss Vision.

Sound Interesting?

Here’s what you’ll do:

• Answers a high volume of incoming calls for order status updates and taking orders.
• Effectively utilizes the phone system to handle transfers, parks, and voice mail.
• Answers the calls professionally, responding to complaints and inquiries in a courteous manner.
• Follows up on customer requests, orders, and issues promptly.
• Handles order entry of new jobs with the DVI system.
• Tracks orders using the DVI computer system.
• Tracks jobs to ensure timely deliveries. Notifies customers of unexpected delays.
• Opens daily delivery boxes and receives frames.
• Processes customer credits.
• Other duties as required.

Do you qualify?

• High School Diploma with some college preferred.
• 1 year call center experience or 3-5 years customer service experience is preferred.
• 1-2 years optical experience is preferred.
• Knowledge of ZEISS lenses is preferred.
• Typing speed of 40 wpm is an asset.
• Excellent communication skills.
• Bilingual (French/English).
• Ability to work under pressure and multitask.
• Ability to solve problems independently.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an equal opportunity employer.

Your ZEISS Recruiting Team: Jo Anne Mittelman

COVID-19 Considerations:

At ZEISS our highest priority is the safety of our employees and customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation:

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.