customer service adviser

Durée de l'emploi: Permanent

Langue de travail: Bilingue

Heures de travail: 40 hours per week

Education

No degree, certificate or diploma

Asset languages

Spanish; Castilian

Work setting

Rural area, Industrial

Tasks

1. Answer written and oral inquiries
2. Gather, research and prepare communications material
3. Answer inquiries and provide information to customers
4. Explain the type and cost of services offered
5. Sell merchandise
6. Take customers' orders
7. Resolve complaints and claims

Computer and technology knowledge

1. Database software
2. Enterprise resource planning (ERP) software
3. MS Excel
4. MS Outlook
5. MS Word
6. Adobe Illustrator
7. MS PowerPoint
8. Electronic mail

Security and safety

1. Criminal record check
2. Driver's validity licence check

Work conditions and physical capabilities

1. Attention to detail
2. Fast-paced environment
3. Work under pressure

Personal suitability

1. Punctuality
2. Client focus
3. Efficient interpersonal skills
4. Excellent oral communication
5. Excellent written communication
6. Flexibility
7. Organized
8. Reliability
9. Team player
10. Initiative
11. Judgement
12. Ability to multitask
13. Dependability
14. Honesty
15. Quick learner

Screening questions

1. Are you available for the advertised start date?
2. Are you currently legally able to work in Canada?
3. Are you willing to relocate for this position?
4. Do you currently reside in proximity to the advertised location?
5. Do you have previous experience in this field of employment?

Experience

Experience an asset

Financial benefits

Registered Retirement Savings Plan (RRSP)

Other benefits

1. Free parking available
2. Learning/training paid by employer
3. On-site recreation and activities
4. Variable or compressed work week