customer service adviser

Education: Secondary (high) school graduation certificate

Experience: 7 months to less than 1 year

Work Setting: Automobile repair services

Tasks:

1. Receive payments
2. Answer clients' inquiries and provide information
3. Send invoices
4. Schedule and confirm appointments
5. Record and relay information
6. Maintain work records and logs
7. Calculate billing charges
8. Book appointments
9. Answer telephone and relay telephone calls and messages
10. Greet customers
11. Clean and maintain work space
12. Provide customer service
13. Receive and issue payments

Computer and Technology Knowledge:

1. MS Outlook
2. MS Word
3. MS Office
4. Inventory control software

Security and Safety:

1. Bondable

Transportation / Travel Information:

1. Valid driver's licence

Work Conditions and Physical Capabilities:

1. Fast-paced environment
2. Work under pressure
3. Combination of sitting, standing, walking