Customer Relations Specialist

Overview

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.

Responsibilities

1. Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times.
2. Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.
3. Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
4. Present a professional, confident and enthusiastic image to develop trusting relationships with all customers.
5. Effectively manage customer account data which includes setting up new accounts and maintaining related data.

Why join the Suburban Propane team?

Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment).
• Paid time off that increases with tenure.
• A 401(k) with company match and immediate vesting.
• A new employee training program and many opportunities for continued learning and career development.
• Disability and life insurance.
• Employee recognition program.
• Generous tuition assistance program.
• Propane discounts, and more!

Qualifications

1. Minimum of 3 years of experience in a customer service role.
2. Minimum of a High School diploma or GED preferred.
3. Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports.
4. Ability to multi-task and prioritize assignments in a team environment.

As part of our pre-employment hiring process, background checks and drug screens are performed. Applications will be accepted until the position is filled.

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law.