Customer Manager

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

As a member of the Canadian sales organization, the Customer Manager will have a significant impact on the business by influencing their assigned customer base to build their business through profitable AAA (assortment, availability, and activation) recommended actions on the applicable brands.

Accountable for the day-to-day management of the Walmart relationship and select brand portfolios of Clorox (Brita and Burt's Bees), the role is accountable to deliver the customer-specific targets (Net Customer Sales $’s, Trade, MSC (shipment volume; stat cases)) and strategic deliverables that ladder up to support Clorox’s overall financial and Market Share objectives.

Must possess outstanding communication and problem-solving capabilities with a proactive approach and the ability to drive collaboration with the customer and internal counterparts in the sales strategy team to ensure customer outcomes can be achieved within the target framework, AAA strategies, and deliverables. This will be accomplished by delivering excellence in all key components of Account Management in alignment with Clorox values.

This is a pivotal role to help us achieve our ambition of being “Leaders in Value Creation.” This is achieved by being masters in the following 3:

1. Impactful Story Tellers
2. Negotiate with a Holistic Investment Approach
3. Act with Speed & Agility

In this role, you will:

• Deliver the NSC, Trade, and MSC targets set per fiscal year through the framework tools.
• Exceptional management of AAA guidelines for Walmart.
• Utilization of data that delivers insights to influence customer category strategy and decision-making.
• Develop and document annual customer review and priorities for a complete understanding of customers through the norms and rhythms of the annual business process timelines and deliverables (monthly, quarterly, annual, ad-hoc).
• Build Walmart relationships that improve alignment and accountability to joint Business Plans and proactive planning and negotiations that achieve over-delivery of targets.
• Proactive management to keep plans updated, accurate, and within the target framework with the ability to effectively communicate changes and actions required to land the plans and targets.
• Lead the business plans for Walmart that are aligned with Clorox priorities and strategies.
• Execute plans growing volume and profit growth for both Clorox and Walmart.
• Own the relationship of the customer at the appropriate level within Walmart, including regular Stewardship Connects.
• Deliver on sales objectives, promotional opportunities, and merchandising plans using effective trade fund management.
• Lead the TPM system by keeping forecasts, trade events, and plans updated regularly and within the target framework assigned.
• Complete regular business reviews using available data and customer insights.
• Lead customer negotiations at the aligned account level and within the accountabilities of the target framework and strategies.
• Plan, implement, and get internal alignment for all forecast, trade investment reconciliations, and updates to the required functional teams (i.e., Sales Planning, Sales Finance, Product Supply, and Clorox Leadership teams).
• Work with the Customer Operations Team to improve service rates and foster internal customer engagement.
• Ensure timely trade spend deductions and investigate and assist with post audits.
• Collaborate with the Net Revenue Management team to make assortment, merchandising, and trade spend decisions that will improve Clorox Net Customer Sales and profit while maximizing trade investment efficiency.
• Lead personal development plan with manager to ensure continuous feedback and ongoing professional development and dynamic learning.
• Organize and staff customer trade shows when required.
• Business travel as the need arises.

What we look for:

Years and Type of Experience:

• Minimum 3-5 years preferred in CPG sales roles.
• Sales experience in dealing directly with Grocery/Mass retailers in a sales function role. Walmart account experience is an asset.
• Fundamental understanding of forecasting, trade spend management, and implementation.
• Strong demonstrated abilities in the interpretation and extraction of ACNielsen data – Retail Link data – Customer POS data.
• Expert computer skills (Microsoft Office including Excel, Word, PowerPoint, and trade spend management tools).
• Retail Link knowledge is an asset.
• Strong time management skills.
• Solid retailer/industry knowledge.

Skills and Abilities:

• Strategic Thinking.
• Solution mindset – a drive for results and a passion for winning.
• Demonstrated Leadership Abilities.
• Strong logic-based problem solver.
• Fact-based Decision Maker and Owner.
• Team Player & Collaborator.
• Top Notch Communication Skills – verbal, written & presentation; with the ability to present to various levels of the organization.
• The ability to influence using fact-based information.
• Strong initiative and demonstrate ownership.
• Proven level of curiosity with an interest and passion to learn and grow.

Workplace type: Hybrid

We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here.

Benefits we offer to help you be well and thrive:

• Competitive compensation.
• Generous 401(k) program in the US and similar programs internationally.
• Health benefits and programs that support both your physical and mental well-being.
• Flexible work environment, depending on your role.
• Meaningful opportunities to keep learning and growing.
• Half-day Fridays, depending on your location.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.