Customer Experience Representative

Customer Experience Representative

Job - Permanent Full-time - Agent/Clerk - Customer service

Headquarter: Siège social - Victoriaville Quebec G6P 7E3

As soon as possible
Schedule: Monday to Friday (Day)

We are currently seeking a cheerful individual with strong communication and customer service skills to support and serve our clients. The Customer Experience Representative plays a central role in client relations, providing impeccable service through various channels (phone, email) to follow up and process orders for our business clients (B2B) across Canada. Versatile and adaptable, they may also be called upon to assist the team in addressing various needs (store, customer service, calls). This position is ideal for someone enthusiastic, energetic, comfortable with customer service, and passionate about sales and teamwork.

As a member of the customer service team, the Customer Service Representative brings expertise by:

1. Taking orders for all our divisions;
2. Responding to customer inquiries via phone or email with courtesy and efficiency;
3. Providing outstanding customer service in addition to playing an advisory role to customers;
4. Identifying customer needs and providing tailored solutions to ensure their satisfaction;
5. Following up with customers/sellers on order reception and invoicing;
6. Being solutions-oriented to contribute to the pursuit of our mission of excellence;
7. Suggesting substitute products to satisfy the customer;
8. Assisting in-store to welcome customers, provide advice, and actively participate in product sales as needed.

To perform well, you must:

1. Be a quick learner who is sharp-minded and adaptable;
2. Be motivated by a large quantity of orders and able to work quickly;
3. Be a team player who thrives on challenges - because together, we’re stronger!
4. Be able to communicate well in English AND French (advanced level), as the position deals with a partly English-speaking clientele;
5. Have a natural aptitude for sales and a passion for customer service;
6. Be comfortable working with computers.

Why work for Sani Marc?

1. You will work from our office in Victoriaville;
2. You will have the possibility to telework some of the time;
3. Sani Marc believes that building customer relationships based on partnership is essential. For us, “service” is all about teamwork;
4. You will be eligible for the group insurance plan and to the pension plan;
5. We offer 13 paid vacation days (5 days more than labor standards) and floating days;
6. We take the health of our employees to heart. We provide free fruit and coffee; we also reimburse up to 50% of registration fees for physical activities;
7. Our products literally save lives!