Customer Experience Associate

Customer Experience Associate

Work Location: Calgary, Alberta, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

In this role, you will:

1. Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
2. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
3. Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
4. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
5. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
6. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
7. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
8. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements:

1. High School diploma and/or 1+ years of relevant experience; Undergraduate degree or equivalent is an asset.
2. Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
3. Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
4. A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
5. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development:
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.