Customer Engagement Manager

Customer Engagement Manager page is loaded

Customer Engagement Manager

Apply locations AMER - Canada - British Columbia - Remote

time type Full time

posted on Posted 9 Days Ago

Job Requisition ID # 25WD87060

Position Overview

Are you passionate about building connections with customers and driving product innovation? Join the AutoCAD team as a Customer Engagement Manager, where you'll engage with customers, lead focus groups and user testing programs, manage customer feedback initiatives, oversee our Customer Advisory Board, and work closely with the development team to help shape the future of our products.

Responsibilities

• Build and Manage the Customer Advisory Board – Plan, host, and facilitate in-person and virtual events that inspire collaboration with our key business users, driving impactful discussions and gathering valuable insights that directly influence product development.
• Facilitate Focus Groups and Feedback Events – Lead engaging discussions, workshops, and interactive sessions with customers, gathering feedback to guide and shape product decisions.
• Lead Beta Testing Programs – Plan, coordinate, and manage user testing initiatives, collect feedback through surveys and performance metrics, and analyze the results to drive product improvements.
• Engage with the AutoCAD Community – Maintain strong, ongoing communication with AutoCAD users, building lasting relationships to ensure their active participation and continued influence on AutoCAD's innovation.
• Be a Liaison Between Customers and Product Teams – Collaborate closely with product and engineering teams, ensuring customer feedback directly impacts feature development and product enhancements.

Minimum Qualifications

• 1-5 years of experience in customer engagement, product management, or program management.
• Bachelor’s degree in a relevant field.
• Exceptional communication, organization, and problem-solving skills.
• A passion for working with customers and driving data-backed product decisions.
• Experience managing Beta programs or customer groups (a plus!).

Why Join Us?

At AutoCAD, customer experience drives everything we do. As a Customer Engagement Manager, you'll play a pivotal role in shaping product innovation, collaborating with a team that thrives on customer-driven design and constant growth. If you're ready to make an impact and help shape the future of AutoCAD, we want to hear from you! Apply now and be part of something transformative.

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For Canada-BC based roles, we expect a starting base salary between $76,100 and $111,650. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: Diversity and Belonging

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Please search for open jobs and apply internally (not on this external site).

Shape the world, shape your future

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!