Customer Delivery Technical Leader (1435015)

The application window is expected to close on 10th April 2025 - Preferred Location: Calgary

Meet the Team:

Our delivery team consists of engineers from different locations who design and support critical networks using Cisco solutions. We focus on ensuring networks and data centers perform at their best and prepare customer infrastructures for future technologies. Successful team members excel in building strong relationships and have good interpersonal skills. We prioritize ongoing development and training to maintain our status as leaders in network consulting.

Your Impact:

As part of CX Canada Advanced Services, you will deliver pioneering networking and architecture solutions, enhancing customers' missions by transforming their network infrastructure and data centers. Collaborating with service providers, you'll offer senior technical expertise and deep public sector knowledge, committed to customer missions.

What you'll do:

As an on-site Customer Delivery Technical Leader, you'll support and deliver Network Optimization for core networks and data centers. Acting as "Cisco's face to the customer," you will work in a dynamic environment, tackling escalated issues with creativity and expertise. Your broad networking knowledge, specific area expertise, and excellent relationship skills will position you as a trusted advisor, building lasting customer relationships.

Role & Responsibilities

• Customer Network Support: Assist customer operation teams in managing their networks while fostering a culture of prevention and proactive maintenance.
• Advanced Services Delivery: Lead the on-site delivery of Advanced Services Network Optimization for core networks and data centers, acting as Cisco's representative to the customer.
• Creative Problem Solving: Excel in a fast-paced, high-impact environment by creatively addressing escalated issues and challenging the status quo.
• Trusted Advisor: Build long-term relationships with customers by leveraging broad networking knowledge and specific expertise to become a trusted advisor.
• Network Optimization Expertise: Utilize Cisco's knowledge and internal resources to maximize network observability and enhance service quality.

Minimum Qualifications

• BS in a technical field (CS/EE preferred) or equivalent 8+ years related experience
• 8+ years of software programmability, automation, orchestration, virtualization, and/or security
• 8+ years experience communicating difficult concepts. Guides, influences, and persuades others either internally or externally
• 8+ years client-facing experience
• Cisco certifications, CCNA

Preferred Qualifications

• Mix of Service Provider core networking and Data Center skills
• Cisco DevNet certification
• IS-IS, OSPF, MPBGP, MPLS, L3VPN, L2VPN, EVPN, Inter-AS MPLS
• LACP, IGP fast convergence optimization, BGP PIC
• Segment-Routing, SRv6
• DC, NDFC fabric, Nexus, UCS, VMs
• Network management protocols including PTP, NTP, DNS, DHCP
• Traffic management including queuing, policing, shaping, WRED
• Multicast protocols for example PIM, IGMP, RP, BSR