Customer Care Worker

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County including emergency, transitional, and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position:

Position: Customer Care Worker
(Various Shifts)

The Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. The Customer Care Worker performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities.

Location: 65 Charles Gay Loop • Wards Island, NY 10035

Employees receive an exceptional benefits package including medical, dental, vision and prescription coverage, life insurance, a retirement plan, paid personal leave, and much more.

Minimum Qualifications:

High school diploma or GED preferred plus one-year relevant experience. Clean and valid driver’s license preferred.

Customer Care Worker Principal Responsibilities:

1. Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
2. Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth, and update log book.
3. Accept new clients in electronic records database.
4. Provide optimal customer service while issuing meal cards, mail, medication, lockers, and toiletries.
5. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
6. Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
7. Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations, and any criminal activity promptly to the Operations Manager.
8. Drive agency vehicles to transport clients and staff, as assigned.