Customer Care Representative/Dispatch (RMX)

WHO IS LAFARGE?
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

WHO ARE LAFARGE PEOPLE?
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

ABOUT THE ROLE

The Customer Care and Logistics Center is responsible for customer relationships, giving great service with a friendly attitude to ensure customers receive a high-level delivery and Product from Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly professional approach. The position requires to schedule and dispatch orders, providing excellent customer service.

WHAT YOU’LL ACCOMPLISH

1. Health & Safety: Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environment areas. Ensures all aspects of his/her role are executed in a safe manner.
2. Order Entry: Receive and enter orders over the phone, email, and in-house application; engage customers to ensure that all details are accurate and complete. Perform required adjustments to orders, in order to facilitate seamless execution of delivery and invoicing.
3. Sales Support: Work with the sales team to coordinate customer needs and concerns. Serve as a point of contact for the sales team with regards to issues, escalations, pricing and other matters as they arise.
4. Value Added Products (VAP): Responsible for promoting and taking orders for specialized products that will require additional processes to be followed. Identifying customer requirements and offering supplementary products.
5. Dispatch: Responsible for assessing fleet and plant capabilities and coordinating truck fleet to ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR
Education: High School Diploma or equivalent required
Field of Study Preferred: Post-secondary education in construction-related disciplines an asset.
Required Technical Skills: Excellent Customer Care skills – dedicated to exceeding expectations of internal and external customers.

Additional Requirements:

• Strong written and verbal skills – ability to write and speak succinctly in a variety of settings and styles.
• Ability to negotiate skillfully in tough situations without damaging relationships.
• Exceptional time management skills and ability to complete assignments in a timely manner.
• Ability to maintain composure in all situations and not become defensive or irritated.
• Strong problem solving and analytical skills and the desire to seek solutions.
• Strong computer skills.
• Proficient typing and data entering skills – specifically Microsoft applications.
• Open to flexible working schedule, dependable, positive and helpful attitude.
• Be a team player and work well with others in a high-pressure environment.
• Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.

Please submit Cover letter, Resume, and References to:

Rob.hlokoff@lafarge.com or walk in at: 22121 112 Ave, Edm., AB

Email & Walk ins acceptance only – NO PHONE CALLS.

*** PLEASE INDICATE THE POSITION YOU ARE APPLYING FOR ON COVER LETTER ***

YOUR LAFARGE EXPERIENCE
At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.