Customer Care Representative, AAA

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

Responsibilities

• Respond to all front-line initial customer inquiries and issues and try to ensure a first response resolution.
• Escalate customer issues that require more in-depth assistance to the appropriate internal party and execute timely follow-ups.
• Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all products and services to effectively support new and existing customers.
• Concisely record all issues and resolutions into client relationship software.
• Perform to meet and exceed all monthly performance metrics (Quality, Dependability, and Productivity).
• Engage in monthly performance review/coaching sessions with Customer Care Manager.

Critical Qualifications

• High School Diploma with equivalent work experience.
• Proficient with MS Office Suite (Word, Excel, Outlook, etc.).
• Excellent communication (both written and verbal) skills.
• Strong probing and problem-solving skills to work with customers to provide the best resolution possible.
• Ability to work independently and under close supervision.
• Able to build value-added relationships over the phone with customers quickly.
• Solid team player, willing to assist when required.
• Aptitude to multi-task.
• Capable of working in a fast-paced environment.

Preferred Qualifications

• Post-Secondary Education.
• Past experience in a customer care environment.

Additional Information:
Application Deadline: 03/10/2025
Position Type: Non Management
Position Level: Non Management
Job Status: Temporary - Full time

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site).
Job Location: Canada : Manitoba : Winnipeg

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.