Customer Care Representative - #2024-9944 (reqID)

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Please note this role is available for candidates in Winnipeg and Calgary.

Are you our next Customer Care Representative?

This is a remote, permanent full-time role working Monday to Friday 11am - 7pm EST.

WHAT YOU WILL BE DOING

• Assist in locating client's medical office for report purposes.
• Assist in medical records collection for insurance purposes.
• Ensure orders contain all the facility requires to allow production of a complete report and in a timely fashion.
• Strong attention to detail on follow-up calls (ensure to collect detailed information on delay for completion of reports).
• Contact clinics via phone and/or fax to obtain status of insurance report.
• Capture all call and facility information for every contact and payment for producing reports.
• Following SOPs to ensure compliance to the various insurance carriers and medical facilities.
• Maintain quality of calls while attaining daily processed calls quota.
• Any other tasks as assigned by Manager / Team Lead.

What YOU bring to the role:

• You have completed Secondary School or equivalent.
• You have at least 1 year of office experience.
• You are customer-focused with a genuine care for patient’s health.
• Prioritize and self-manage within a deadline-oriented environment.
• Very detail-oriented and a good problem solver.

Passionate about supporting healthy lives with commitment and care?

Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.