Customer Care Representative

Neptune Fresh Produce Inc.

Join one of the BEST teams in the Industry. At Fresh Start Foods, you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

• Who are customer centric
• Who are able to deliver on their commitments
• Who value individual excellence and collective performance
• Who care and give back - sustainable agriculture, the environment, corporate citizenship
• Who go above and beyond to provide options for our customers
• Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Position Overview
This position will focus on retail customers, responsible for taking and entering orders and addressing customer inquiries and quality issues or concerns, liaising with production, outside sales, purchasing & shipping regarding customer requirements. Processing invoices, labels, delivery logs, and credit memos. This role will focus on customer service and a constant desire to help solve our customers' issues.

Position: 1 year contract with possibility to convert to permanent.

Schedule: Monday to Friday, and Holidays as required. 8:00am to 4:30pm.
Salary: Between $43,000-45,000 per year, dependent on experience.

Duties and Responsibilities

• Answering the telephone, emails, and handling customer calls accordingly
• Processing orders & liaising with internal departments
• Administration duties - emailing weekly price lists, running reports, communicating product shorts, arranging outside carriers
• Create delivery logs & assist with customer delivery routing
• Orchestrate complaint resolution and assist the sales staff
• Perform various administration duties required to support the customer care team, including statutory holiday coverage.

Required Skills and Qualifications

• Must have excellent customer service skills.
• Strong listening skills - understand and reflect accurately on the message
• Computer literacy, including the application of Google Docs & Sheets, MS Excel, and MS Word.
• Very good organizational and multitasking combined with initiative and flexibility.
• Effective communication in an open and direct manner; conveys information clearly and concisely, with strong written and verbal communication skills. Strong phone etiquette is required.
• Bilingual would be considered an asset.

Fresh Start Foods offers a range of benefits, including:

• Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
• Registered Retirement Savings Plan (RRSP) Matching Program
• Annual Profit Sharing Bonus
• Employee Family Assistance Program
• Opportunities for career advancement
• Employee Recognition Programs
• Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
• Training opportunities
• Full-time hours
• A team-oriented work environment

We thank all applicants for their interest; however, only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with a disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:

For Jobs in British Columbia

careers@freshstartfoods.com

For Jobs in Ontario

fsferecruitment@freshstartfoods.com

Use the words “Accommodation Request” in your subject line.