Customer Care & Logistics Specialist

Overview

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring a Customer Care & Logistics Specialist. This role is located in Delaware, OH and will be fully on-site.

Responsibilities

Customer Care & Logistics Specialist Responsibilities:

• Operative support to the creation of a comprehensive logistics system.
• Manage all inbound and outbound shipments, including imports from parent company.
• Seek resolution to issues relating to incoming and outgoing shipments.
• Prepare and arrange for freight pickups which can include repackaging, handling of products, preparation of packing lists.
• Process orders, changes, adjustments, and accurately load into the company’s system.
• Communicate to customers acknowledgment of the order.
• Answer and address customer inquiries in addition to communicating any possible delays.
• Maintain up-to-date customer profiles in the company’s system.
• Prepare and send invoices in a timely fashion.
• Be the primary internal point of contact for customers after sales.

Qualifications

Customer Care & Logistics Specialist Qualifications:

• 4+ years of experience in logistics with an international network, preferably with customer service.
• High School Diploma Required.
• Associate or Bachelor’s degree in Business or Logistics preferred.
• Strong computer skills in Excel and Word required.
• Ability to form positive relationships with internal & external customers.
• Problem-solving skills.
• Detail-oriented.
• Knowledge of QuickBooks a plus.
• Italian language knowledge a plus.

Joining Wieland’s team gives you…

• Benefits - Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability - Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.