Customer Care Agent

The Customer Care Agent provides exceptional customer support through Care, Consistency, and Communication while developing business through appointment generation.

About us : Kramer Mazda has been providing unparalleled service to our customers for over 50 years. Our guiding principle is that people come first. That's why we offer a diverse work environment that encourages professional and personal growth.

Our exceptional and talented team work together to create an outstanding customer experience. We are more than just a dealership; we are part of an exclusive club of driving enthusiasts who believe that the experience comes before the transaction. We are passionate about our product and take pride in the quality of our work. We believe in people working together towards a common goal, with a shared vision, intent on doing the best job possible.

Typical workday :

• Provide prompt responses to customer inquiries.
• Customer support showcasing thorough understanding of products and procedures.
• Acknowledgement of customer complaints and knowing when to escalate.
• Schedule sales / service appointments by completing :

Inbound calls

• Follow-up calls
• Lease / Finance renewal calls
• Email / Web Requests
• Anniversary calls
• Recall notification
• Service Reminders

Expand your career : Our people are our greatest asset, and we want to help you grow. Be the first to learn of new opportunities - we love to promote from within!

Perks : Our employees enjoy a comprehensive benefits package which includes health, vision, dental, life & disability.

Our ideal candidate : You are customer driven - possessing a positive, empathetic, and professional attitude. You thrive in fast paced, structured environments while maintaining composure and attention to detail.

Minimum Requirements :

• Excellent written and verbal communication skills.
• Legally entitled to work in Canada.

Schedule : Variety of day, evening, and Saturday shifts.

What to expect when you apply : Successful applicants will be contacted by phone for an onsite interview.