Customer Advocate

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Responsibilities & Qualifications

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. Responsibilities include growing existing customer business through sales and retention programs, providing prompt and effective solutions to customer needs, maximizing route revenue through improved time management and upgraded product mix, and being ImageFIRST’s “face” to our customers and potential customers.

RESPONSIBILITIES:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain an enthusiastic and professional attitude, and maximize customer contract term.
• Route: Manage route to maximize efficiency, productivity and revenue; operate company equipment safely and responsibly; comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles.
• Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities, and meet or exceed sales objectives.
• Product Management: Manage load outs, inventories, quality-stains/damage, and tape changes.
• Product Knowledge: Understand pricing, codes, colors, sizing, changes/quantities, availability, and product application.
• Load Truck: Organize load outs, prepare invoices, check rails, perform count-by-man, and maintain linen control sheets and route books.
• Unload Truck: Check-in, empty soil carts, and weigh carts.
• Account Appearance: Maintain organization of rails, hanger racks, plastic, wet bags, posters, and repair bags.
• Truck Maintenance: Communicate repairs, perform preventive maintenance, and report accidents in a timely manner.
• Paperwork: Prepare work orders, ensure invoice accuracy, manage credits, and fulfill collection requirements.

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of experience within sales or a route sales role.
• Ability to lift 25 pounds on a frequent basis.
• Ability to drive a commercial motor vehicle for up to 10 hours daily.
• High School Diploma or equivalent.
• Valid Driver’s License and Excellent Driving Record.
• Sense of direction and knowledge of the area.

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with.
• Be Remarkable: Create a positive moment with every interaction.
• Be Safe: Keep ourselves and those around us safe.
• Be Honest: Be guided by truthfulness in all we do.

Benefits:

• Weekly pay.
• Medical, Dental, Vision.
• Pet, Legal, and Hospital Indemnity Insurance.
• 401k (match).
• Paid Time Off Package.
• Tuition Reimbursement.
• Referral Program.
• Great company culture.
• Collaborative team environment.

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.