Customer Account Manager, Food Manufacturing

Who we are

Skjodt-Barrett is a world-class manufacturer of food solutions and custom ingredients for North America's most beloved and trusted brands. We take pride in working closely with our customers to understand their unique needs and create innovative, individualized solutions that deliver joy to their customers.

A family-founded company started 40 years ago, we are backed by the investment company Axel Johnson Inc (AJI). With their investment and support, we are well-positioned to foster growth and explore new opportunities.

Our customers, blue-chip international brands and mid-sized producers alike, are why we exist. Our teams of innovators, communicators, and managers are the people who meet their needs, build trust, and work to exceed their expectations.

Who we need

As we undergo an exciting period of growth, we are looking for a new Customer Account Manager. As the primary liaison between customers, you will drive sales and enhance customer satisfaction, ensuring seamless communication and successful execution. You will embody our customer-first culture and deliver presentations drawing on analytics, revenue forecasting, and strategic planning. You will be the critical component to the future success of our customer relationships.

This position offers a hybrid work model. Employees are expected to be in the office 3+ days per week, with the flexibility to work remotely for the remaining days. For this role, there is travel up to 25% of the time across North America.

What you'll be doing:

1. New business development. You will identify and develop new customer opportunities within selected markets. You will evaluate customer inquiries to determine suitability for business relationships. You will deliver presentations and manage ongoing communications to close deals successfully.
2. Account management. You will manage and nurture existing customer relationships to ensure we meet and exceed their expectations. As the main point of contact for customers, you will coordinate with internal teams on all projects and product launches.
3. Strategic planning and forecasting. You will participate in monthly and annual planning and forecasting processes to identify future business growth opportunities.

You bring:

1. The consultative approach. You can build trusting, influential relationships. You know how to work with people at any level, in any area of a company.
2. The technical skills. You are proficient with Excel and can manage data and information.
3. The drive. You want to learn everything you can about what we do and how we do it.
4. The interpersonal skills. You have exceptional communication skills and can express a value proposition to stakeholders.

Why join?

We believe actions speak louder than words. Every day, we come together to exceed the expectations of our customers, each other and ourselves, inspired by our values:

1. We care. About family, honesty, and respect.
2. We communicate. Across every level, often, effectively, and clearly.
3. We empower. With trust, integrity, and accountability.
4. We deliver. Every time, through teamwork, innovation, and results.

Growth. The opportunities for growth and impact for our company and our people are exponential.

Apply now.

At Skjodt-Barrett, we aim for diversity, equity, accessibility and inclusion in our operations and interactions. We welcome and appreciate candidates with a range of backgrounds and experiences.

What you can expect from our interview process:

1. A virtual interview with a Talent Advisor discussing your interest in the role and your experience.
2. A meeting where you will meet with the Hiring Manager, a Human Resources Business Partner, and senior team members to discuss how your skills align with the needs of the team and the organization.

Skjodt-Barrett welcomes and encourages applications from people with disabilities. Please let us know what accommodations you require across the selection process.