CSEP Student Greeter (Available Only to Current Algonquin Students - 2 Positions)

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department: Enrolment Services

Position Type: Student

Salary Range: $17.20-$27.00-Hourly

Scheduled Weekly Hours: 24

Anticipated Start Date: April 25, 2025

Length of Contract: 5 Months

Posting Information: This job posting is now accepting applications from all qualified individuals.

Posting Closing Date: April 22, 2025

Please note: jobs are posted until 11:59 pm on the job closing date.

Job Description:

Students applying to this position must be in receipt of OSAP or out-of-province assistance during the current or prior academic year or must have a demonstrated financial need determined using Financial Aid and Student Awards standardized needs and assessment budget calculation tool.

Under the day-to-day leadership of the Supervisor, Enrolment Support Services, the Student Greeter is responsible for providing an exceptional welcome and effective direction while visiting Student Central.

Responsibilities:

• Acknowledges and greets all walk-in clients to Student Central within established service standards.
• Directs the clients to appropriate section and or services available within Student Central.
• Communicates to other areas of Student Central as required.
• Acknowledges clients who are exiting Student Central within established service standards.
• Watches the main drop box and directs individuals as required.
• Conducts intercept surveys with customers to attain feedback on the Student Central experience, using Happy or Not kiosks.
• Resolves functional issues with the survey as they arise with the customer.
• Ensures that designated standing area and self-serve area is clear of clutter and stays presentable.
• Assists students in self-help tasks using the self-help computers and printers.
• Guides students in locating information to promote self-help awareness.

Required Qualifications:

• You must be currently enrolled in a full-time program. The following students are not eligible: Second Career, Apprenticeship Programs, International students, Algonquin College employees paying a reduced tuition, Collaborative programs with the University of Ottawa or Carleton University and all programs that are not Ministry-approved.
• You must be a Canadian citizen, a Permanent Resident, or a Protected Person/Convention Refugee within the meaning of subsection 95(2) of the Immigration and Refugee Protection Act (Canada) prior to the application deadline date.
• You must demonstrate a financial need by successfully applying for OSAP or out-of-province financial aid funding.
• High School Diploma or equivalent.
• Post secondary institution work experience (asset).
• Retail customer service experience (asset).

Anticipated Weekly Schedule:

• Up to 24 hours per week.
• Must be available within these hours Monday to Friday 9:00 am to 4:30 pm.

*Vacancies are for P22084 and P22085.

This position requires on-site work at Algonquin College's Woodroffe (Ottawa) Campus.

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. If you require accommodation during the recruitment process please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.