Crisis Intervention Specialist- Overnight

Stepping Stones Crisis Society has an opening for an Overnight Crisis Intervention Specialist to join their team.

The Crisis Intervention Specialist is responsible for maintaining a safe and secure environment for women and children fleeing family violence to find access to temporary shelter; providing crisis intervention services, support, advocacy, information, resources, and referrals to all persons requesting that service; enabling clients to recognize their options, mobilize their support networks, and utilize their opportunities to move toward healthy and stable futures.

Duties and Responsibilities

• Overnight awake position
• Admit and discharge clients to the shelter; ensuring all documents/forms are accurately completed
• Perform intake and initial assessment. Determine the clients' immediate needs and provide support where necessary
• Orientate residential clients to shelter policies and procedures
• Assist with developing and implementing client group activities and client programming
• Transport clients to appointments when necessary
• Respond to requests for crisis intervention, community information, referral, and general information to both residential clients and to individuals seeking assistance on the Help Line when required
• Advocate for residents in various methods with various agencies when required
• Prepare, complete, and document all necessary forms, documentation, and information required throughout the clients' stay in the shelter
• Make referrals to outside community agencies when and where required
• Participate in duties such as cleaning, cooking, laundry, etc. when required
• Attend staff meetings, in-service programs, and additional training as required
• Provide on-call coverage as assigned and/or be able to cover shifts in the event of an emergency
• Be an active team member and promote the team vision. Be willing to assist/help co-workers when needed and encourage open communication amongst staff by relaying vital information.
• Assist with training and orientation of new staff and students
• Perform other related work as assigned by the Program Manager and/or designate

Qualifications and Requirements

• Registered Social Worker (Degree) or post-secondary education (Diploma) in a related field is an asset
• 2-3 years experience in a similar role and/or working knowledge of the dynamics of family violence, addictions, suicide, and other social issues
• Ability to relate to clients in a non-judgmental manner, and to respect client confidentiality
• Experience in handling emergency situations, conflict resolution, crisis intervention, and case management
• Ability to work all shifts; night shift is an awake shift
• Strong written and verbal communication skills, and computer skills
• The ability to work independently with minimal supervision and in a team environment
• Acceptable Criminal Record Check and Child Intervention Record Check
• Standard First Aid/CPR, ASIST Certification, and Non-Violent Crisis Intervention Training is considered an asset
• Valid Class 5 Driver's license free from restrictions

Recruitment Supported by Lakeland HR Solutions.