What This Role Involves:
As a Credit Counsellor, you are passionate about providing support, care, and guidance to clients who come to CCS seeking help with managing their finances. Specifically, you’ll help them find a solution to resolve their debt, including overcoming barriers and supporting them in moving forward to achieve their financial goals.
You help your clients better understand their monthly income and expenses, and after exploring their overall financial situation, you offer hope by providing and suggesting suitable options to help them successfully resolve their debts. In many cases, you will also offer ongoing support to clients as they begin a Debt Management Program, which allows them to pay off their debts with interest relief.
You will be an ongoing resource for the clients in your portfolio, answering their questions and following up as needed to support them in successfully completing their program and achieving their financial goals.
As part of our commitment to a consistent, high-quality counselling experience for our clients, successful candidates will be supported with a thorough training experience and will be required to complete the Accredited Financial Counsellor Canada (AFCC) certification program within two years of their start date.
Given the fact that we support our clients in a variety of languages, fluency in English is required while fluency in other languages will be considered an asset for this position.
What We Have To Offer:
The starting salary for this role is $58,225, but may fluctuate based on geography, as well as previous education and experience.
In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.
We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35-hour work week and generous time off provisions! It’s important to us that every member of our team feels safe, supported, and respected at work.
We are rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, and even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too!
In addition to a great workplace culture, our employee experience and compensation package includes:
What We Are Looking For:
The successful applicant for this position will bring the following qualifications and skills:
Who We Are:
CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of people who are looking for help to get their life back.
Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.
CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all backgrounds, identities, and abilities.
Work Environment:
This is a full-time position that requires you to have the ability to work remotely. There will be the requirement to work from our office at an anticipated rate of 1-2 days per week.
How to Apply:
If this opportunity sounds like a good fit, we would love to hear from you! Please send in your resume and a cover letter, explaining your interest in the role and what you would bring to it.
Toronto candidates apply here:https://nomoredebts.bamboohr.com/careers/91?source=aWQ9OQ%3D%3D
Ottawa candidates apply here:https://nomoredebts.bamboohr.com/careers/90?source=aWQ9OQ%3D%3D
Fluency in French is considered as a strong asset for this position. Bilingual candidates can apply through separate links below:
Toronto bilingual candidates apply here:https://nomoredebts.bamboohr.com/careers/85?source=aWQ9OQ%3D%3D
Ottawa bilingual candidates apply here:https://nomoredebts.bamboohr.com/careers/84?source=aWQ9OQ%3D%3D
We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing.
Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada.
Due to the volume of applications received, we will only reach out to candidates who are shortlisted for further consideration. Thank you for your interest!