CRE Technology Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Reporting to the Manager of CRE Data & Analytics, the CRE Technology Analyst will be responsible for developing and delivering analytical solutions, dashboards, and reports. Additionally, the analyst will assist in the development of team members and uphold standards of analytical excellence.

The successful incumbent will play a critical role in partnering closely with our business partners (internal and external) to understand the business and their needs and leverage data to provide high impact analytics and insights. The CRE Technology Analyst is passionate about data, dashboard development, with superior analytical, data exploration, modeling, storytelling and visualization skills. Overall, the CRE Technology Analyst will regularly produce and modify metrics, trending and reports related to; space, occupancy, utilization, service tickets, project management, sustainability and CRE business operational health; and conduct consultation with CRE peers and business partners on emerging needs related to limited time improvement monitoring measures and business case value propositions.

What will you do?

• Use data to craft compelling narratives that support business partners in decision-making processes, enabling them to improve outcomes with data-driven actions.
• Supporting consulting requests from non-technical requestors from start to finish, including scope definition, requirements gathering, mock-up and MVP creation, ensuring a feedback loop with the requester, and process documentation. This includes presenting findings with senior leaders.
• Proactively analyze data to reveal valuable business insights, including trends, correlations, and anomalies.
• Convert data and information into business-relevant stories tailored to the audience.
• Design and develop reports and visualizations to facilitate ongoing data-driven decision-making for CRE teams and improve speed-to-decision.
• Maintain standards for analysis and reporting at all levels including metrics definitions, data governance, documentation, testing and visualization techniques.
• Data mining and analysis of occupancy, space, utilization, maintenance, project and portfolio performance, and sustainability, interpreting and communicating results into meaningful performance and progress indicators.
• Provides consultative guidance to other teams in consideration of data requirements in the development or change of analytics/measures for on-going monitoring and development of recommendations.
• Effectively collaborates with multiple workstreams and helps the team to deliver business value.
• Takes steps to understand current market, industry, analytic trends and benchmarks and their impact on business initiatives and tools.

What do you need to succeed?

• 5-10 years of work experience with Data Analytics field using SQL, Tableau.
• Minimum 3+ years of experience in Corporate Real Estate.
• Experience using oral and written storytelling to share data driven insights in a clear, succinct manner.
• Adaptable, outcome-focused, enthusiastic, self-motivated, with a keen sense of organization, ownership, and accountability; able to work independently and cooperatively in a fast-paced environment.
• A suitable academic background such as College Diploma / bachelor’s degree in business, Data Analytics, Data Science, and Facility Management or equivalent experience.

Technical Skills:

• Advanced data analysis, dashboarding and visualization experience within Tableau and a solid understanding of the best practices around dashboard, visual perception and querying large datasets with SQL.
• Proficiency with MS Office programs, with advanced Excel skills (macros, pivot, data tables, visual basic analysis, advanced formulas, and functions).
• Experience with existing and emerging tools (including but not limited to Jira, Confluence, SharePoint, Miro, MS Teams).

Analytical Skills:

• Skilled in rapidly comprehending and analyzing data structures across diverse systems and tools and in leveraging robust research abilities to critically evaluate assumptions and ensure data accuracy.
• Strong communication and visualization skills to present complex information simply and distill high-quality analysis into actionable key insights tailored to various audiences.
• Strong partnering approach with a commitment to meeting business partners' unique requirements and implementing ways to increase user knowledge and the value they derive from our dashboards.

Preferred Skills:

• Tableau certifications.

What's in it for you?

• Hybrid work environment.
• A friendly, collaborative, and inclusive culture.
• 15 vacation days per year.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.
• The opportunity to move along a variety of career paths with amazing networking potential.
• Access to our Global Learning Centre, available 24/7 for your learning needs.
• Wellness programs that support the three pillars of your health – mental, physical and financial.

Recent Awards:

• We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work Canada.
• Great Place to Work list for Best Workplaces for #HybridWork 2022.
• Great Place to Work list for Best Workplaces for Professional Development in Canada 2022.
• Named “Best Places to Work” by Glassdoor, 2021 and 2023.

Salary Range:

58,000/58 000 - 97,000/97 000

Job Category:

Business Analysis - Process

Posting End Date:

13/04/2025

Shine together

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant. There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.