Corporate Services Administrator (Habitat for Humanity)

At Habitat for Humanity Niagara, we know that affordable housing serves as a catalyst for a better life, providing improved social and financial stability for people living across Canada and around the world.

Families and individuals in need of a hand up partner with Habitat for Humanity to build a place they can call home. Habitat homeowners help build their own homes alongside volunteers and pay an affordable mortgage. Through financial support, volunteering or adding a voice to support affordable housing, everyone can help families achieve the strength, stability and independence they need to build better lives for themselves.

About the Position:

The Corporate Services Administrator is responsible for managing family selection and support for a homeownership program, serving as the main point of contact for interested families and guiding them through application and orientation processes. Key duties include screening applications, conducting family interviews, chairing the Family Services Committee, and delivering educational workshops. The role also involves mortgage administration, coordinating renewals, processing payments, tracking delinquencies, and preparing reports. Additionally, the position supports the finance department with tax receipts and donation inquiries, as well as performing general office duties. Strong organizational, communication, and financial skills are essential, along with proficiency in QuickBooks, Excel, and mortgage administration experience. Occasional travel and evening/weekend availability are required.

Essential Duties & Responsibilities:

Family Selection

1. Act as the primary contact for enquiries from families interested in the homeownership program, via telephone, email and walk-ins.
2. Review preliminary applications and follow up with information or requesting any outstanding information.
3. Interview families – may include home visits.
4. Work with the Marketing Manager on outreach to community organizations and groups for information sessions and applications.
5. Deliver orientation to newly approved families.
6. Maintain accurate records of applications.
7. Chair Family Services Committee and attend meetings as required.
8. Provide administrative support to the Family Services Committee.
9. Participate in HFHC Homeowner Services Forum.
10. Maintain and regularly review Family Selection and related policies and procedures.

Family Support

1. Develop and deliver educational workshops, ensuring training material is up to date, accurate and effectively meets the needs of our families.
2. Coordinate workshops and provide ongoing training for families.
3. Develop and maintain Homeowner Portal.
4. Monitor families volunteer hours are completed.
5. Deliver post homeownership questionnaire.
6. Work with the Volunteer/HR Coordinator on assisting to schedule families for educational workshops, attending build day activities and tracking volunteer hours.
7. Assist in planning of groundbreaking and home dedication ceremonies.

Mortgage Administration

1. Work with Current homeowners on annual renewal process collecting documentation, calculating the renewal, advising homeowner & MCAP of changes in payments.
2. Work with Legal Counsel, appraiser, finance department to coordinate information for purchase and sale and mortgage documentation.
3. Post and record payments to QuickBooks.
4. Prepare and submit the monthly mortgage balance report to the bank.
5. Action any delinquencies.
6. Update Annual Mortgage amortization worksheets.
7. Prepare monthly report to CEO/Corporate Services Director and attend Board or committee meetings as required.
8. Work with municipalities for proper property tax payments.
9. Manage manual mortgage payments with deposits to Meridian.

Finance Department Support

1. Review and process tax receipts.
2. Review, research and resolve incoming tax receipt inquiries.
3. Enter donations into Raiser’s Edge & Quickbooks.
4. Prepare Fundraising Invoices and record deposits in Quickbooks.
5. Other Finance Support as needed.

General Office Support

1. Ordering supplies.
2. Triaging IT issues.
3. General office support.

Qualifications & Skills:

1. Knowledge of QuickBook.
2. Post Secondary Business/Finance/Accounting/Office Administration Diploma.
3. Excellent organizational skills.
4. Able to work under stressful/emotionally challenging situations while remaining calm, efficient, and professional.
5. Advance knowledge of Microsoft Excel and Word.
6. Mortgage/loan underwriting and administration.
7. Ability to work evenings and weekends on occasion.
8. Vehicle required for travel to offsite locations.

Accommodations are available on request for candidates participating in the selection process; please let us know if you require specific accommodations.