Corporate Sales & Event Coordinator - Hamilton Convention Centre

Carmen's Group, an entertainment and hospitality company committed to creating extraordinary experiences for our clients and guests. As a member of our team of champions, you will gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to deliver extraordinary memories.

We are seeking somebody dynamic, personable, and passionate to join our Hamilton Convention Centre team.

The Corporate Sales & Event Coordinator ensures that our standards of customer service and satisfaction are exceeded throughout the entire event planning process from the point of sale to event finalization.

OUR AWARDS:

• Great Place to Work Certified – 2022, 2023, 2024
• Most Trusted Executive Teams – 2023
• Best Places to Work in Hospitality & Retail – 2023
• Best Places to Work in Canada – 2024
• Best Workplaces for Women – 2024
• Best Workplaces for Mental Wellness - 2024

OPPORTUNITIES WILL INCLUDE:

• Actively pursue and acquire new corporate event bookings utilizing effective outbound and inbound sales techniques.
• Provide innovative ideas and input for increasing sales numbers, bookings, and inquiries.
• Use superb customer service, communication, and negotiation skills to establish new client relationships as well as nurturing existing ones.
• Conduct in-person sales appointments with inquiring and existing clients.
• Conduct sales calls and venue tours, being a main point of contact for prospective and returning corporate clients.
• Conduct details appointments with clients for their upcoming events, creating accurate BEOs, floor plans, and other documents required. Maintain superb communication throughout the planning process with our clients and internal team members.
• Respond to customer inquiries, needs, and concerns in a friendly, personal, and efficient manner.
• Create event contracts and collect deposits.
• Stay up to date with current hospitality and event trends, as well as industry trends and adapt to information regarding product innovations, competitors, and market conditions.
• Track sales ensuring targets are being achieved.
• Liaison with suppliers to assist your clients with execution of events.
• Attend and conduct scheduled team meetings prior to all events to guarantee successful execution.
• Other duties as required.

REQUIREMENTS:

• 2-3 years of special event, hospitality, or travel and tourism related experience.
• 1-2 years customer service experience required.
• Post Secondary education in Business Administration, Hospitality, or related field.
• A sales or marketing degree from a recognized university is considered an asset.
• High levels of attention to detail and strong organizational skills.
• Superior verbal and written communication skills.
• A team-oriented approach to work with strong abilities to provide and receive professional feedback for collective growth.
• Customer service mindset as well as a high level of ethics and integrity.
• Flexible work schedule.

WHAT CAN WE OFFER?

• Great Place to Work Certified.
• Competitive salary and bonus package.
• Pay on demand.
• Health & dental benefits.
• Group RRSP program.
• Hotel discounts worldwide.
• Personal wellness programs.
• Staff recognition, years of service rewards.
• Team social events.
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community.

Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world-class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one-of-a-kind experiences at each of our venues including Carmen’s Banquet Centre, The C Hotel by Carmen’s, The Lakeview by Carmen’s, fig&lemon Catering, The Hamilton Convention Centre by Carmen's, and The Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.