Corporate Credit Card Coordinator, Supply Chain Management

Description

The Supply Chain Management is currently seeking a Full-time Regular Corporate Credit Card Coordinator.

Reporting to the Manager, Corporate Cards, Travel, and Supplier Administration, the Program Coordinator provides program support in regards to maintenance and card monitoring for the Corporate Card Program across the University.

The work ranges from moderate to high complexity, Stressors range from moderate to high and impact of error is high. This position requires the ability to assess and solve problems, maintain good judgment in stressful situations, communicate clearly and concisely to stakeholders and senior leadership members, and make effective independent judgments. Supervision is minimal.

Under the leadership of the Manager, Corporate Cards, and Travel, the Corporate Credit Card Coordinator:

• will provide leadership and support while working on a team of experts for the University on the Corporate Card Program.
• will manage all aspects of the campus-wide card program including card issuance through the Visa banking systems, coordination of training, card and profile termination, outstanding transaction assessments, card reviews, policy compliance, program expansion, problem resolution, and reporting.
• is required to keep up to date on best practices related to card programs and analyze how to integrate best practices for University operations.
• will recommend policy updates based on best practices.
• will develop process documents and professionally communicate procedures/guidelines to the University community.

Summary of Key Responsibilities (job functions include but are not limited to):

• Upload Scotia Bank visa transaction data into PeopleSoft for reconciliation.
• Troubleshoot errors and reconcile uploaded transactions to billing and spend reports.
• Develop and implement solutions to improve business processes.
• Process new applications and issue cards.
• Process changes to card limits and cardholder information.
• Maintain cardholder profiles in both CentreSuite and PeopleSoft.
• Ensure documentation is properly completed with superb attention to detail to University audit standards.
• Monitor and follow-up of restricted purchases to University audit standards.
• Maintain current information provided for job aids, training, and handbooks.
• Effectively market, promote and support the Corporate Card program to University staff cardholders.
• Communicate the purpose of the Corporate Card Program to simplify the procurement of low dollar items and create efficiency in Supply Chain Management.
• Provide excellent customer service, support, and consultation to end-users as to proper card use.
• Ensure all solutions are tested and pass quality assurance processes prior to release and implementation.
• Assist with cross-functional and diverse teams to successfully deliver business process improvement projects and solutions.
• Keep the immediate supervisor informed of activities, issues, and progress with projects.
• Ensure service levels with business owners and end-users are maintained.
• Maintain strong working relationships with key constituents at Scotiabank Visa.
• Understand other card programs available in the market and analyze/recommend how the university can leverage these programs to improve operations and service levels.
• Assist with the development and delivery of Corporate Cardholder training programs.

Qualifications / Requirements:

• A post-secondary degree or diploma in a relevant area such as business management, finance, audit, supply chain management, or communications.
• Communication and administrative experience with business processes across Supply Chain Management and Finance.
• Experience in a related corporate card program.
• Excellent customer service and written communication skills.
• High proficiency with ERP systems (preferably PeopleSoft) and a ticketing system.
• Intermediate to high level of MS Excel proficiency.
• Background in writing procedures or instructional materials.
• Expertise with administrating and applying finance audit controls.
• Ability to develop and present business cases for process improvement.
• Ability to build successful, ongoing relationships with staff, faculty, suppliers, and administrators.
• Demonstrate professionalism, discretion, courtesy, and respect in all interactions.
• Ability to multi-task and meet deadlines with attention to detail.
• Experience in training staff and presentations to leadership.
• A diverse skill set incorporating technical skills with a strong understanding of business processes.
• Excellent verbal and written skills and are self-motivated and directed.

Application Deadline: November 19, 2024.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Specialist / Advisor Job Family, Phase 2.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences, and entrepreneurial thinking.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning, and research experiences of the entire campus and greater community.

We encourage all qualified applicants to apply; however, preference will be given to Canadian citizens and permanent residents of Canada.