Coordinator, Training Operations

First National Financial
Old Toronto
CAD 60,000 - 80,000
Job description

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

Reporting To: Manager, Training Operations

Full-Time/Part-Time: Full-time

Posting Date: November 12, 2024

Closing Date: November 26, 2025

Hours of Work: 8:30 a.m. – 5:00 p.m.

Office Location: 6.6, Toronto, ON

Great location! Steps away from the main public transit station.

What we offer: Highly competitive compensation package which includes base salary, benefits, and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employment.

The Opportunity:

The Training and Development Department oversees the training and development for more than 1800 employees across the company. The team provides job specific training and communications through the intranet, in-class/virtual training, web-based tutorials, peer training, and self-directed learning assignments. The department is responsible for supporting multiple divisions in the business including Human Resources, Residential Servicing, Residential Underwriting, Sales and Commercial divisions nationally.

The Training Coordinator is responsible for supporting the management of daily operational performance of the Learning Management System (LMS), Training Help Desk Ticketing system, our internal intranet site and other specific training applications by providing customer service to internal stakeholders, when required, and providing reporting and analytics support for all lines of business. As the main point of contact to the training team and our online resources for the company, you will be required to partner in troubleshooting systems issues and work closely with a diverse team to provide technical expertise, identify needs, and provide continuous improvement initiatives.

This role is suited for a highly driven, curious and technically savvy individual, willing to learn and grow as part of a dynamic team. The breadth of experiences in this role will allow for professional growth and exposure to constant innovation.

How you will contribute:

  • Oversee the daily operational performance and functionality of the Learning Management System (LMS)
  • Skilled in Excel for delivering reporting and analytic support for all lines of business on a weekly/quarterly/yearly basis.
  • Administration of online eLearning courses
  • Building and modifying online programs and learning journeys
  • Communicating with internal team and business partners about learning events and coordinating campaigns
  • Responsible for recording and tracking training registrations, follow-up and perform analysis on course attendance and feedback
  • Troubleshooting course completions and support integration with the HRIS relational database and ongoing data migration (user data and training content).
  • Manage helpdesk ticketing system and provide support where required.
  • Record and analyze survey and questionnaire evaluations via the Alchemer application
  • Maintain and manage the company-wide Sharepoint Intranet site page(s)
  • Remain current with the systems’ functionality and how it can best serve the organization’s current and future needs with security and optimization in mind
  • Publish rates and watch lists daily/weekly
  • Build and modify site pages collaborating with the Training Team and business stakeholders
  • Participate in the creation, documentation, and training of LMS system standards, policies and procedures.
  • Act as the escalation landing point for all LMS end users, including learners, managers, and training administrators.
  • Knowledge and use of eLearning technical standards (SCORM)
  • Special projects as assigned
  • Ability to juggle multiple projects simultaneously and handle changing priorities in a timely fashion.
  • Strong attention to detail to provide quality analysis and proofreading/editing on completed deliverables
  • Highly independent, self-starter, team player

Understand complex technical ideas and communicate them interactively and visually to varying audiences.

The experience you need:

  • Minimum two (2) years LMS administration and operation experience required
  • Proficient knowledge in Microsoft Office applications (i.e. Word, Outlook, PowerPoint, Teams)
  • Advanced Excel skills required for creating reports including VLOOKUP’s, formulas, pivot tables, and macros.
  • Experience with database & report analytics with proficient understanding of table mapping.
  • Experience working with Articulate Storyline and/or Rise 360 would be an asset
  • Solid knowledge of corporate learning platform systems, system configuration, implementation, program design and development.
  • Bachelor’s degree or formal technical education in a related field.
  • Knowledge of instructional design and/or instructional technology for web-based training
  • Innovative, analytical, and creative thinker who is comfortable researching, testing and deploying new solutions, and technologies.
  • Mortgage experience would be an asset
  • Strong communication skills, both verbal and written
  • Strong written communication skills in French an asset
  • Strong consulting and influencing skills
  • Ability to effectively manage multiple activities and projects of varying complexity

Working Environment and Physical Demands Analysis:

  • A professional and team-oriented corporate culture that includes charitable activities, team building and social events
  • Team focus and positive environment
  • Commitment to continuous improvement and enhancement
  • Career advancement and training opportunities
  • Hands on approach to learning and gaining experience
  • Competitive Compensation
  • Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
  • Hybrid working environment.
  • Extensive training programs to set our employees up for success
  • Modern office environment conducive to collaboration
  • Supportive teamwork culture
  • Opportunities to give back to the communities and work through events focused on a variety of charities
  • Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

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