Coordinator, Rural Northern Locum Programs

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• A health care spending or wellness spending account
• A premium defined benefit pension plan
• Three personal days and two float days annually
• Three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
• Career development opportunities
• A collaborative values-based team culture
• A wellness program
• A hybrid working model
• Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

As a key member of the Rural and Northern Locum Program team, the Coordinator will provide coordination, operational, and administrative support to facilitate the delivery of OH’s dynamic and complex Rural and Northern Locum programs.

Reporting to the Team Lead or Manager, the Coordinator is responsible for key operational tasks including providing front-line client services, responding to physician and stakeholder inquiries, maintaining database records, supporting various program operations, administrative processes and referring clients and stakeholders to appropriate resources.

The successful applicant should be able to work effectively as part of a dedicated team and be passionate about supporting initiatives that improve the delivery of key programs. The individual will be interested in learning about the organization and will be able to see their daily activities in the context of organizational goals. As the first point of contact for external stakeholders, this individual will demonstrate professionalism, tact, diplomacy, and excellent judgement and decision-making skills.

Here is what you will be doing:

• Supporting Rural and Northern Locum Programs ongoing operations, including:
• Ensuring effective day-to-day program operations through comprehensive document/contract management and tracking.
• Assisting with often urgent health human resources requests by providing timely, knowledgeable responses to health human resources inquiries from internal partners or external stakeholders.
• Create and maintain client/stakeholders accounts and accurate program records.
• Prepare and analyze program reports leveraging data from a variety of sources for program evaluation and ongoing program status updates.
• Assess and develop operational policy recommendations to improve program performance and efficiency.
• Establish and maintain positive liaisons with relevant stakeholders to provide exceptional customer service and answer requests/inquiries.
• Work collaboratively with other department staff to proactively identify and resolve operational issues, share information and best practices.
• Planning and coordinating meetings through scheduling, developing agendas and meeting materials, preparing meeting minutes and summaries.
• Supporting physician expense reimbursement process and providing ad-hoc support to team members as needed.
• Supporting Team Lead and/or Manager with recruitment, on-boarding, meeting coordination and material preparation.
• Establish and maintain positive working relationships with key internal and external partners. Acts as the first point of contact for stakeholder questions and concerns, manages incoming inquiries and triages requests as required. Ensures that matters are handled in a timely fashion, with attention to detail, accuracy and strict confidentiality.
• Develop correspondence, presentations, slides, reports, meeting/event evaluations and other documentation as required.
• Manages office supplies and maintains effective electronic and paper-based filing system.
• Manage the content of internal and external websites, forms, operational documents.
• Support development of tools and templates, and where required conducts training courses on how to use them.
• Coordinate, schedule and manage logistics for ad hoc logistic meetings with internal and external individuals and groups.
• Ensure that all pending documentation is brought forward when necessary and according to appointments and deadlines.
• Perform other related duties as required to support program delivery and operations.

Here is what you will need to be successful:

Education and Experience:

• Undergraduate degree plus minimum 2 years of equivalent experience OR Diploma plus minimum 3 years of equivalent experience.
• Experience in healthcare, the healthcare system or equivalent experience considered an asset.

Knowledge and Skills:

• Excellent communication, interpersonal, decision-making and diplomacy skills. Able to interact comfortably with all levels of organization and personnel.
• Excellent organizational skills. Responsible and highly motivated. Must be able to manage multiple tasks. Demonstrated initiative and the ability to work independently and to deadlines with an attention to detail.
• Ability to work both as a member of a team to fulfil the team’s responsibilities, and independently, using sound judgement and independent thought.
• Advanced knowledge of Microsoft Word, PowerPoint, Excel, Adobe, Outlook and Internet. Experience with MS Project and MS Visio is an asset.
• Excellent written and oral communication skills. Demonstrated proficiency in English grammar and spelling.
• Attributes:
• Detail oriented
• Well organized and the ability to prioritize
• Customer focus
• Self-motivated
• Ability to work independently or in a team

#LI-hybrid

#OH-IND-DIG

Employment Type: Permanent Full time

Contract Length: N/A

Salary Band: Band 3

External Application Deadline Date: April 16, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.