Coordinator Quality Assurance

Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

The Coordinator, Quality Assurance is responsible for conducting Birks Group Quality inspections of jewelry. He/she is tasked with keeping all the Quality Assurance (QA) reporting tools up to date, communicating findings to relevant teams, and processing rejections. Additionally, he/she is responsible for photographing new items and rejections for QA purposes.

Responsibilities

• Inspect jewelry pieces for defects, damages, and quality issues.
• Verify the accuracy of dimensions, specifications, and alignment of gems or stones.
• Test the durability and strength of components.
• Prepare reports and provide quality feedback to internal and external clients.
• Process Quality Assurance rejections.
• Maintain Quality Assurance Databases.
• Participate in the development of procedures, quality control instructions, and testing requirements in support of quality assurance requirements.
• Take pictures of new items as well as rejections for QA.

• Certification in Gemology or any relevant training.
• College Diploma in Photography, Graphic Design, or related field (Asset).

• 1 year of experience in a similar position.
• Knowledge of jewelry or gemological background (Must have).

• Ability to present information effectively to management.
• Solid knowledge of Word and Outlook.
• Basic knowledge of Excel.
• Photoshop (Asset).
• Bilingual: French and English (spoken/written).
• Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.

• Hybrid work model.
• Competitive earnings, including bonuses.
• Special benefits.
• Wellness program.
• Award and recognition programs.
• Innovative and unique training programs.
• Employee discounts.