Coordinator - Groups

Responsible for coordinating all activities pertaining to making group reservations and participating in the completion of the day to day tasks.

Position Type: Permanent, Full-time (35 hrs per week)
Shift type: days, evenings, weekends, statutory holidays
Training: 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm

RESPONSIBILITIES:

• Apply all procedures for group reservations and related activities;
• Prepare & follow up on group quotes and fulfill group reservations;
• Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables;
• Liaise with the different departments involved in the booking process;
• Communicate schedule changes to our clients: Advise our clients of any air and / or land modification affecting their bookings;
• Manage all group pre-registration files once product has been built in the system;
• Prepare and send group agreements / contracts to travel agencies;
• Transmit all special requests and requested documents to proper intervening;
• Ensure proper documentation is forwarded to travel agencies;
• Prepare and submit requested reports to management and suppliers;
• Promote the services of Air Canada Vacations to travel agencies;
• Provide accurate details and information on group products to the travel agents;
• Maintain current and accurate group product knowledge, booking procedures and policies;
• Provide and maintain a high level of customer service and professionalism through telephone and public contacts;
• The above responsibilities are not intended to be all-encompassing. May perform other tasks as assigned by immediate supervisor.

• College diploma in Tourism;
• Excellent organizational and time management skills;
• Ability to prioritize work and solve problems;
• Strong communication and selling skills combined with initiative, flexibility and good judgment;
• Computer literacy (Excel and Word) is an asset;
• Good knowledge of ACV product offering;
• Excellent communication skills, written and verbal in both official languages (English and French);
• Available to work on rotational shifts.

• Competitive Starting salary of $23.10/hour
• Exciting Travel privileges and discounts after 6 months of service
• Eligible for an Annual Incentive Plan
• One-time incentive of $2,000, ($1,000 paid after 6 months, $500 paid after 9 months and $500 paid after 12 months)
• Flexible Work Arrangements
• Job shadowing and opportunity for growth within the organization
• Comprehensive Group Health insurance
• Access to a Telemedicine platform with online medical consultations
• Company pension plan with employer match
• Employee Share Ownership Plan
• Tuition reimbursement of up to $5000 per year
• Wellness Reimbursement for expenses of up to $300 per year

And many more!
Air Canada Vacations offers an enriching work environment combined with excellent employee programs, an impressive benefits package, competitive incentive plan and a vast opportunity to explore the world with our travel privileges. Air Canada Vacations also offers the opportunity to work from home after 6 months of service!