Coordinator | Accreditation

Position Summary
Interior Health is hiring a permanent full-time Coordinator | Accreditation who is passionate about making a difference in healthcare.

Location: This position is flexible within the Interior Health region.

What we offer:

1. An attractive remuneration package
2. Excellent career prospects
3. Employer paid training/education
4. Employer paid vacation
5. Medical Service Plan
6. Employer paid insurance premiums
7. Extended Health & Dental coverage
8. Work-life balance
9. May be eligible to contribute to MPP

Salary range for the position is $67,861 to $97,550. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Coordinator | Accreditation provides confidential administrative and project management support to the Accreditation program.

The Coordinator acts as a resource to the program and establishes effective working relationships with internal and external partners; supports project-specific deliverables; drafts and stewards reports and briefs; creates, maintains, and organizes data trackers and spreadsheets; supports Accreditation queries and facilitates communication of accreditation information and correspondence. The Coordinator organizes, plans, and oversees the program’s processes and deliverables ensuring outcomes are met in an efficient, timely and coordinated manner.

Responsibilities include:

1. Coordinating, tracking, and organizing workflow; determining priorities; facilitating, reviewing, resolving, referring, and escalating accreditation concerns.
2. Coordinating and facilitating meetings; sorting and distributing various confidential correspondence.
3. Collating, analyzing, and reporting on schedules, assessment results, and required follow-up actions to internal and external partners.

What will you work on:
Communication and Writing

1. Collaborating with the Accreditation and Patient experience team, clinical and medical leadership, administrators, coordinators, network leaders, and other internal and external partners regarding policies, guidelines, and processes related to accreditation and patient experience.
2. Identifying and coordinating efficient utilization of program resources.
3. Compiling data reports and briefs, and shepherding the work through the approval process.
4. Developing, maintaining, organizing, and updating program records, data trackers, and spreadsheets.
5. Triaging, prioritizing, facilitating, and responding to requests for information from internal and external partners.
6. Providing relevant/required information to internal and external contacts in order to obtain and share information.
7. Resolving day-to-day inquiries and problems as required.

Relationship-Building and Problem-Solving

1. Incorporating the ideas of others in communication plans and key messages to meet the needs of diverse partners and build commitment to a collective vision related to the successful maintenance of Accreditation status.
2. Building trust among medical staff and operational/network leaders related to accreditation processes using effective communication, conflict resolution, and rapport-building.
3. Supporting resolutions to problems or barriers for successful completion and tracking of accreditation processes and requirements.

Administration

1. Planning, attending, and facilitating meetings for internal and external partners. Preparing agendas and circulating necessary materials for meetings. Recording actions or minutes and distributing accordingly. Following up on action items as required.
2. Receiving, screening, prioritizing, and distributing incoming information and correspondence; responding to correspondence as appropriate.
3. Supporting Accreditation and Patient Experience team members to continuously improve the service delivered by the department, by pro-actively identifying improvement opportunities across the positions and processes and by supporting related quality improvement activities to help the team achieve service excellence.
4. Gathering and compiling data, developing and formatting visual data displays, preparing data for analysis, and reporting on data with adherence to reporting timelines.
5. In alignment with IH’s Occupational Health & Safety Program, adhering to all Occupational Health and Safety policies and procedures at all times and attending all required training. Reporting any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
6. Performing other related duties as assigned.

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualifications
Education, Training and Experience

1. An undergraduate degree, or a Diploma in Business or Health Administration.
2. Three to five years of recent, relevant experience.
3. Or an equivalent combination of education, training, and experience.

Skills and Abilities

1. Knowledge of quality improvement methods and tools.
2. Excellence in customer service and knowledge of cultural safety and trauma-informed approach.
3. Ability to communicate effectively, both verbally and in writing, with all levels of the organization.
4. Effective report-writing skills.
5. Ability to lead groups, coach, and build team capacity.
6. Ability to self-lead work and identify future priorities and goals.
7. General knowledge of current healthcare issues and trends.
8. Ability to exercise sound judgment and effective decision-making.
9. Strong teamwork skills.
10. Ability to work in a highly structured, fast-paced, and sometimes stressful environment and to be motivated to continue improving it.
11. Highly developed organizational skills and the ability to effectively coordinate multiple functions.
12. Strong typing and computer skills (i.e., MS Office programs particularly MS Excel, and tools like Visio, Sharepoint, web page design and management).
13. Adaptability and willingness to learn new things and work with minimal supervision.
14. Effective scheduling and time management skills.
15. Ability to respond to changing priorities and unforeseen circumstances.
16. Experience working with/engaging physicians and community groups.
17. Physical ability to perform the duties of the position.