Contract UX Strategist - (US & CAD - Remote)

This contract position is open to applicants in the US and Canada

ABOUT OUR COMPANY

Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Drupal & WordPress.

Our clients have a mission; we design, build and support websites that help their mission thrive.

We’re excited to announce this opportunity to join our team as a Contract UX Strategist.

ABOUT THE JOB

As Kanopi's Contract UX Strategist, you will be responsible for using qualitative and quantitative research to craft delightful and functional user experiences. You will be our in-house subject matter expert, often serving as the team's advisor responsible for defining the overall UX vision throughout the entire project lifecycle.

You will lead clients through the Discovery process, including but not limited to stakeholder interviews, user feedback collection, and data analysis. Your responsibilities will encompass crafting the Discovery strategy and translating it into deliverables like user flows, customer journey maps, competitor reviews, Information Architecture (IA), sitemaps, template identification, and initial prototypes.

Your projects will challenge you to craft user-centered experiences and utilize a data-driven problem-solving approach. You can clearly and confidently articulate the "why" behind your decisions while balancing client desires and user needs. This position reports to Kanopi’s Director of Strategy and Creative.

PLEASE NOTE:
This is not a design position; we're looking for a Contract UX Strategist who will focus on discovery, research, and crafting strategic solutions that inform the design process.

RESPONSIBILITIES

In this role, you can expect to:

• Lead the entire lifecycle of user research from open-ended discovery to concept testing, including:
• IA, writing surveys, tree testing, and user journeys
• Synthesizing research techniques and data insights that lead to actionable strategic recommendations
• Work collaboratively with Content team to formulate deep insights that blend UX and content strategy
• Lead clients through and participate in Discovery and UX work sessions
• Create project deliverables, including user flows, customer journey maps, IA, sitemaps, wireframes, etc.
• Contribute and collaborate with the Creative Services team to help elevate deliverables
• Contribute to Kanopi’s marketing efforts
• Perform marketing activities on behalf of Kanopi, including but not limited to conducting webinars, participating in promotional videos, and representing the brand in public-facing events

ABOUT THE COMPENSATION & WORK REQUIREMENTS

This is a contract position. Hourly compensation is commensurate with experience. This is a 100% remote role, but you must live and be able to work in North America.

NOW... LET'S TALK ABOUT YOU!

We are looking for candidates who have:

• 5+ years of professional experience in UX strategy
• 3+ years of experience working within an agency setting, preferably remotely or with a distributed project team
• A strong portfolio containing specific examples showcasing your UX process and outputs
• The ability to translate high-level strategic concepts into easily digestible client-friendly information
• The ability to offer valuable insights on projects, regardless of budget size
• Inherent professionalism and responsiveness to client needs, including issues as they arise.
• General comfort context-switching between multiple projects in a fast-paced, multi-time-zone environment
• Proactive verbal and written communication skills, and can respond quickly and remain flexible in a rapidly changing environment
• Curiosity and initiative to learn and adapt to new applications and frameworks
• Proven experience delivering high-quality work with an eye on time and budget

At Kanopi, we believe a variety of backgrounds, experiences, and voices make for a better workplace. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQ+ spectrum, women, and people with disabilities to apply.

NOW, WHAT?

If you think this post was written just for you, here’s what to do next:

1. Submit your resume and a link to your portfolio.
2. Answer the questions you see here on this page.
3. Send us a cover letter, including your answer to the question below.

Now… About that cover letter… This is VERY important!

Please include all of the typical reasons why you’d be an outstanding candidate for this position, plus answer this question: What is your favorite piece of technology?

Our screening process takes a bit of time because we like to ensure that you are the perfect fit for us, and we are the perfect fit for you! After we’ve taken a look at your application, we will send you a series of questions that will help us get to know you better. From there, you will engage in several interviews with members of our team. Some candidates may even do a paid mini-project, depending on the role you are interviewing for. We’ll be happy to explain a bit more once we’re in the interview stage.

Please note - we try to make an effort to contact every applicant to let you know the status of your application, but we are human, so if you don’t hear from us, drop us a line!