Contract Shelter Supervisor

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type: Full time, Contract

Location: near Victoria Park Ave and Finch Ave E

Hours of work: Friday to Tuesday from 8 am to 4 pm

Contract duration: starting ASAP, ending October 31, 2025

Job Responsibilities:

• Supervise a unionized workforce within the context of the Collective Agreement.
• Provide case management expertise and support to Shelter Staff.
• Provide brief crisis counseling, information and referrals for applicants who cannot be placed immediately.
• Develop and implement programs focused on the optimization and continuous improvement of the performances and practices.
• Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
• Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals.
• Manage city operated database, case management system and billing system.
• Ensure effective communications with other departments within Homes First Society as well as with external agencies.
• Prioritize and assign shift responsibilities and duties to team members.
• Develop individualized case plans with designated participants and help participants achieve their goals.
• Ensure that all documentation is completed to agency standards.
• Be able to work occasional weekends and/or evenings, when required.
• Be able to fulfill any element of Shelter Staff job description on an as needed basis.
• Be willing and able to carry 24-hour emergency pager on rotation.
• Working in an environment where there may be smoke is required.
• Other responsibilities, as required.

Qualifications:

• Post-secondary education in related field or equivalent in education and experience.
• At least 3 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness.
• At least 1 year’s experience supervising unionized staff.
• Demonstrated experience performing case management functions and ability to effectively prioritize work in a fast-paced environment.
• Ability to work effectively in a collaborative team environment.
• Excellent communication, organization and time management skills.
• Knowledge of relevant laws, standards and guidelines; including the Toronto Shelter Standards.
• Knowledge of resources and services available in the community.
• Excellent interpersonal, conflict resolution and organization skills.
• Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset.
• Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector considered an asset.
• The successful candidate will be required to work where smoking is present.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

COVID-19 Vaccination Policy:

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.