Content Designer

Story Behind the Need:

Business group: Digital Product, Discovery, and Onboarding – this person would be joining commerce content design team – writes accessible content that speaks to customers, not at them. With an inclusive, plain-language approach, the team cuts through complexity to build trust and promote financial well-being.
Project: Rebrand project (under NDA) for one of the BLs, assisting with ensuring that the rebrand is reflected on the bank’s website.
As a Content Designer, you will greatly influence the content design of digital experiences that touch millions of client customers every day. Your knowledge and expertise on digital project teams will ensure content and design meet business objectives and user needs, creating great user experiences. Role involves content strategy / content audit.

Candidate Value Proposition:

The successful candidate will have the opportunity to get experience in the e-commerce space, working with a team of very experienced digital employees, in product & design, working with marketing – exposure to different groups; a lot of learning opportunities; and a great team culture; flexibility about hybrid/remote model.

Typical Day in Role:

1. In rebrand, paying attention to the pages and ensuring they are correctly edited, and ready to publish.
2. Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use.
3. Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice.
4. Partner with designers, researchers, product managers, developers, and business lines to define content requirements and deliver compelling experiences.
5. Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling.
6. Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high quality results.
7. Understand the needs of our customer and synthesize research outcomes into viable content and communication experiences.
8. Leverage communication channels to build relationships, inspire confidence, and influence decisions with your key stakeholders.

Candidate Requirements/Must Have Skills:

• 5+ years of content writing experience.
• 5+ years of content strategy experience.
• 2-3 years’ experience with editing.
• Demonstrated interest in finance.

Nice-To-Have Skills:

• UX Writing / content design experience.
• Experience using Figma.
• Accessibility experience.
• Experience as content designer in finance/banking industry.

Soft Skills Required:

• Strong stakeholder management skills required.
• Strong attention to detail.
• Excellent communication skills.
• Positive, can-do, open mindset.
• Problem-solving skills.

Education:

Bachelor’s degree or equivalent experience – preferred fields: design, communication, journalism, media.
SEO certification an asset.

Best VS. Average Candidate:

Ideal candidate is a strong content designer who has a growth mindset, who is eager to learn, is positive, personable – willing and able to be in a variety of situations and be adaptable to those; is able to work within grey and pick up on subtleties; very detail oriented and has an editing mindset when reviewing the pages on the rebrand, strong stakeholder management skills are key to success for this role.

Candidate Review & Selection:

1 round – MS Teams Video Interviews – with HM – 30 minutes.

Job Details:

Job ID: 12741
Contract Duration: 6 months
Location: Toronto