Content Claims Specialist - Field

Position Summary

We are currently recruiting for a Content Claims Specialist to join our Edjuster team in Mississauga ON, Canada.

The role of Content Claims Specialists is a multi-faceted role, focusing primarily on the following four key areas of Edjuster’s content claims handling operations:

• With a high focus on customer service, Edjuster’s Content Claims Specialist – Field acts as an intermediary between the Insurance Company's property adjusters and their policyholders, assisting with the inventory and valuations of the policyholder’s/claimant's total loss contents, which are most commonly caused by theft, water, fire, and other perils.
• Edjuster focuses on the accurate and timely processing of content claims via the use of Edjuster’s claims handling methodology and its content claims processing and pricing platform – Exclaim.
• Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently assigned new claim files on a daily/weekly basis.
• Edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all required administrative job duties.

Responsibilities

As part of this role, responsibilities include, but are not limited to the following:

• Conduct onsite visits to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
• Ensure consistent quality and turnaround of all claims in accordance with the Company’s productivity and performance standards.
• Work with the support of other teams at Edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents efficiently and effectively per productivity standards.
• Adhere to Edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
• Complete and submit detailed work/time logs daily for all claim tasks completed.
• Maintain claim-related notes in the Company’s platform Exclaim, related to various tasks involved in handling the claim.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams, adhering to Like, Kind, and Quality (LKQ) standards.
• Consistently promote Edjuster’s brand, image, and reputation in a professional and positive manner.
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Requirements

• A Secondary School diploma.
• Ability to work independently in most circumstances, with minimal supervision.
• Some prior background/experience in the Property claims industry would be considered an asset.
• Be able to provide an adequate workspace, free of noise.
• Employee must provide their own high-speed internet service.
• Company equipment including a laptop will be provided. It is the employee’s responsibility to care for and maintain the equipment, as per policy.
• Own vehicle and valid driver’s license.
• Occasional overnight travel may be required; any business-related expense would be covered by Edjuster.
• Strong computer skills (MS Office/Outlook, etc.).
• Strong communication skills.
• Demonstrated ability to adapt to change and new technology.
• Willingness to learn and continuously improve.