Content and Digital Manager

We’re Quandri, our mission is to unlock the world’s insurance data so brokerages and agencies can best serve their clients. Our Renewal Intelligence Platform is designed to help brokerages save time, increase profitability, and drive better outcomes for their staff, clients, and business.

We saw 3x ARR growth last year and have plans to continue to grow both revenue and our team this year. Named one of LinkedIn’s Top Canadian Startups in 2024, we have already made a big impact on the insurance industry. However, what matters most is making our customer’s lives better one renewal at a time. We want you to be a critical part of that journey! We’re a hybrid company, with ⅔ of our team in Vancouver and the rest distributed. For those in Vancouver, we have an office in Gastown that we expect people to be at three days a week. We understand both the advantages of some flexibility around personal lives, and the positive interpersonal effects of in-person collaboration.

Running a profitable personal lines book of business is harder than ever for insurance brokerages. Market conditions, rising costs, talent shortages, and staffing constraints are just some of the challenges that hinder profit margins, scalability, and exceptional client service. Trusted by 5 of Canada’s top 10 brokerages, Quandri is transforming the renewal process with AI-driven automation, enabling proactive workflows and delivering data-driven insights.

Today’s renewal process is often reactive, with brokers focusing on clients who request help rather than adopting a proactive, data-driven approach. Quandri is revolutionizing renewals by offering a platform that uses AI and automation to streamline operations. This allows brokerages to retain more business, enhance client and staff experiences, reduce E&O risk, and boost sales through upselling and cross-selling.

Looking to make an impact in your next role? How about transforming an entire industry? At Quandri, we’re unlocking new frontiers in insurance. To do that, we model our culture as a crew of interstellar astronauts. As Quandronauts, we’re committed to building a company that is diverse and multi-faceted. We’ve raised venture capital from top US and Canadian investors to help us achieve our mission, and are now scaling to achieve this.

About the Role:

As Quandri’s Content and Digital Manager, you will work closely with the Demand Generation Manager, Product Marketing Manager, and various executive stakeholders to spearhead our capital “C” Content strategy and thought leadership initiatives. While writing is a key component of this role, we are on the lookout for someone that approaches content from a multi-channel, multimedia perspective; someone with experience thinking up (and executing) high-impact, value-driven content across all stages of the buyer and customer lifecycle journey. The ideal candidate will have a proven track record of developing effective content strategies across owned, paid, and earned channels. As our in-house storyteller, you’ll be tasked with writing the next chapter of Quandri’s history; helping produce everything from results-driven customer stories to thought-provoking videos.

What you’ll do:

• Partner with the Demand Generation Manager and Marketing Manager to develop and execute an integrated content strategy/editorial calendar across channels such as blogs, social media, email, community forums, and more.
• Experience developing and executing complex, data-driven SEO strategies utilizing SEO tools and techniques, including keyword research, on-page/technical optimization, and performance monitoring.
• Partner with our Product Marketing Manager to conduct interviews with customers to gather insights and create compelling, metrics-driven customer case studies.
• Conduct interviews with internal and external stakeholders to gather insights and create compelling, customer-centric content for blogs, social media, and other marketing channels.
• Conduct industry research to understand our audience (their needs, their top of mind challenges, terminology etc.) to help inform our content strategy.
• Work alongside the Marketing Programs Manager to source, vet and manage freelance support in order to execute multimedia content initiatives.
• Develop and maintain brand voice and guideline documents to ensure consistency.
• Partner with the Marketing Operations Manager to track and analyze content performance metrics across various platforms and tools; you will be responsible for identifying key metrics for benchmarking, tracking and improving.
• Responsible for posting, managing, maintaining and reporting on Quandri’s corporate social media engagement metrics.

The right person for this role will have:

• 5-7+ years of professional non-internship content marketing, brand management or related field experience in a B2B SaaS capacity.
• Understand how to utilize AI and LLMs to augment their workflows and assist with ideation, within reason.
• Proven track record maintaining brand consistency across multiple marketing channels and campaigns.
• Exceptional writing and editing skills.
• Excellent project management skills and experience managing cross-departmental projects (experience working directly with executive stakeholders would be an asset).
• Experience using the following tools is highly recommended: Google Workspace, Asana, HubSpot Marketing Hub, Webflow CMS, Semrush, Moz.

Bonus points if you have:

• Experience in the Insurance Services sector an asset.
• An interest in community development and management.
• An interest in personal online brand development.
• No shortage of ideas; we make big swings at Quandri and are looking for someone who can help us create and execute truly unique and unconventional content campaigns.

Our guiding principles:

• Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
• Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
• Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
• Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
• Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
• Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.

Compensation and benefits:

• The range for base pay is $80,000 - $95,000 which is dependent on level of experience, performance and choice of stock option compensation.
• Employee stock options based on experience level.
• Comprehensive health benefits, including Lifestyle Spending Account.
• Four weeks of paid vacation per year.
• Work anywhere in the world for 60 calendar days of the year.

Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.

Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role then we encourage you to apply.